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Union Hub

All the information you need to manage your Union account.
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Important Information

Due to essential maintenance, you may experience interruptions to some of our banking services between 7pm-11:59pm on Wednesday 14 February and between 10am-5.30pm on Saturday 17 February. Online Banking will be available as normal. We apologise for any inconvenience this may cause and thank you for your patience during this time.

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Important notice regarding ordering new cheque books / paying-in books

Due to the insolvency of a third-party printing supplier affecting ourselves and other financial institutions, Unity is currently unable to provide new cheque books or paying-in books for our customers.

While we work to rectify this issue, you can make single and bulk faster payments via our Online Banking service. Further guidance on how to use these services can be found on our Business Banking webpage, along with alternate payment options.

If you are not yet registered for Online Banking, you can register through our Account Management form.

If you have recently requested a cheque or paying-in book, which hasn’t arrived, please call our Customer Service team on 0345 140 1000 or for Trade Union customers, please call 0345 245 0020 and we will be happy to help you. Please be aware that calls may take a little longer than usual to be answered during this period.

For all other customers who use cheque and paying-in books but do not need new ones immediately, we will contact you directly with further instructions. Rest assured we are giving this matter our urgent attention and we apologise for any inconvenience caused.

  • Unity’s Customer Service team is available between 9am and 4pm, Monday to Friday

Unity Trust Bank has had a proud and historic relationship with trade unions since our formation in 1984.

The trade unions’ vision was to create a bank that would embrace the philosophy of serving the common good and those founding principles are still at the heart of everything Unity does today.

Unity banks 90% of affiliated trade unions which benefit from specialist relationship managers who understand the ins and outs of how the organisations work.

From step-by-step tutorials to information about what you can expect from banking with us, please use the content below to help manage your account.

Contacting Unity Trust Bank

Help at your fingertips

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Banking with Unity Trust Bank

We’ve provided an overview of what you can expect from banking with us.
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Make changes to your account

If you need to change your mandate, register for Online Banking or update your details, complete our online form.
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FAQs

Got a question? We’ve summarised some of your most frequently asked questions
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Tutorials

If you need additional support to complete a banking task, our range of tutorials can help
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Useful customer forms

Managing your account online is an easy way to save time and keep track of your finances
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Running your account

Our aim is to make it easy for you to bank with us, we’ve provided tips for running your business bank accounts
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Online Banking

Manage your day-to-day banking through our Online Banking service

Other Useful Links

*Our Union call centre opening hours are 9am – 5pm, Monday to Friday, excluding bank and public holidays in England or Scotland. Calls may be monitored and recorded for training, quality and security purposes. Calls to this number are charged at your local geographic rate, and calls from mobiles may be higher. Please contact your telephone provider for details.

It’s simple, secure and stress-free to switch to us

If you’re ready to switch your Business Current Account to Unity Trust Bank, we’ll make sure it happens like clockwork. It’s guaranteed to take 7 working days, it’s free, and it’s all taken care of by the Current Account Switch Service.

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