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Cookie Policy

What are cookies?
Cookie are small text files that are stored on your computer or mobile device when you visit a website or use an app. All websites use them. Some cookies are deleted when you close your browser. These are ‘session’ cookies. Others remain on your computer or device until they expire or are deleted. These are ‘persistent’ cookies.

We use cookies to:

  • Make sure our website works properly
  • Ensure your security and privacy when using Internet Banking
  • Help us understand how people use our website
  • Improve your browsing experience

You can control how cookies are placed on your computer or device via your browser settings. But remember that disabling cookies may restrict your use of our website and/or affect the way it operates. Some cookies cannot be disabled.

We use four different types of cookie.

Necessary
These are essential. They enable you to move around our site and use its features. They also help to keep your Internet Banking session secure.

Cookie Purpose Expiry Time
Amazon Web Services

  • AWSALB
  • AWSALBCORS
 Balances traffic to and from servers and maintains response times on our website. 1 day
Cloudflare

  • _cfduid
 Identifies and blocks malicious visitors to our website. 30 days
APAK

  • IBWORKSPACE
 Keep Internet Banking sessions secure. Immediately after a customer closes their internet browser.

 
CivicUK

  • CookieControl
 Stores cookie consent option. 6 months.


Performance & tracking cookies

These cookies collect, mostly anonymous, information about how people use our website (for example, IP address, page visits and dwell time). This helps us improve the way our website works. They can be disabled.

Cookie Purpose Expiry Time
Google Analytics

  • _gid
  • _ga
  • _gat
 Measures how users interact with our website. 1 minute to 2 years
Google ReCAPTCHA

  • NID
  • PREF
  • HSID
  • APISID
  • SID
 Protects our site from spam. 1 minute to 2 years


Third party cookies
These cookies are placed on your device by a website from a domain that is not owned by us.

Cookie Purpose Expiry Time
Twitter

  • Guest_id
  • Personalization_id
  • External_referer
  • Ct0
  • _twitter_sess
 Twitter uses cookies to track how users interact with their social media platform. 1 minute to 2 years


Tracking technology in emails
In addition to the cookies on our website, we also use tracking technologies in emails. This is a small file which records how you interact with the email we have sent you. It will record whether you:

  • have received the email
  • opened the email
  • clicked on a link contained in the email
  • forwarded or replied to the email
  • have unsubscribed from future emails

This information helps us to improve our emails in the future. We will never share this information with a third party.

Switching made simple

By switching your bank account to Unity you’ll be helping to create a better society.  You’ll also benefit from 24/7 access to your account using our Internet Banking service.

Our free account switcher service makes the process as easy as possible:

  • We’ll close your existing account for you.
  • We contact your existing bank for a list of your Direct Debit and Standing Order payments for the account you’re switching from.
  • You select the accounts you want us to move to us.

Switch to us

How we make a difference

We are a bank established to serve the needs of our customers and enrich society as a whole.  We work with organisations that aim to have a positive impact on society through economic, community or social change.

Our people support charities and communities through our ‘Unity in the Community’ (UitC) programme.  The Unity team is actively involved in volunteering and fundraising events  organised throughout the year.  Good causes are nominated by our people to receive donations.

To find out more about how we make a difference, view our Impact Report 2020. 


Case studies