What are cookies?
Cookie are small text files that are stored on your computer or mobile device when you visit a website or use an app. All websites use them. Some cookies are deleted when you close your browser. These are ‘session’ cookies. Others remain on your computer or device until they expire or are deleted. These are ‘persistent’ cookies.
We use cookies to:
- Make sure our website works properly
- Ensure your security and privacy when using Internet Banking
- Help us understand how people use our website
- Improve your browsing experience
You can control how cookies are placed on your computer or device via your browser settings. But remember that disabling cookies may restrict your use of our website and/or affect the way it operates. Some cookies cannot be disabled.
We use four different types of cookie.
Necessary
These are essential. They enable you to move around our site and use its features. They also help to keep your Internet Banking session secure.
| Cookie | Purpose | Expiry Time |
Amazon Web Services
|
Balances traffic to and from servers and maintains response times on our website. | 1 day |
Cloudflare
|
Identifies and blocks malicious visitors to our website. | 30 days |
APAK
|
Keep Internet Banking sessions secure. | Immediately after a customer closes their internet browser.
|
CivicUK
|
Stores cookie consent option. | 6 months. |
Performance & tracking cookies
These cookies collect, mostly anonymous, information about how people use our website (for example, IP address, page visits and dwell time). This helps us improve the way our website works. They can be disabled.
| Cookie | Purpose | Expiry Time |
Google Analytics
|
Measures how users interact with our website. | 1 minute to 2 years |
Google ReCAPTCHA
|
Protects our site from spam. | 1 minute to 2 years |
Third party cookies
These cookies are placed on your device by a website from a domain that is not owned by us.
| Cookie | Purpose | Expiry Time |
Twitter
|
Twitter uses cookies to track how users interact with their social media platform. | 1 minute to 2 years |
Tracking technology in emails
In addition to the cookies on our website, we also use tracking technologies in emails. This is a small file which records how you interact with the email we have sent you. It will record whether you:
- have received the email
- opened the email
- clicked on a link contained in the email
- forwarded or replied to the email
- have unsubscribed from future emails
This information helps us to improve our emails in the future. We will never share this information with a third party.
