Contact Us
If you have a query or would like to get in touch, we’re happy to help you find the answers you need
How can we help you?
At Unity Trust Bank we pride ourselves on delivering high levels of customer service.
- Looking to open a bank account? Visit Business Banking to get started.
- To update personal or account information, complete an Account Management form or call our Customer Service team.
- For self-serve support including FAQs and tutorials, visit our Customer Hub.
- To speak to our dedicated Union Customer Service team, visit our Union Hub.
- For Online Banking access support, please call us directly.
- For all other enquiries, please complete the below form.
Please note we are unable to provide personal bank accounts.
Useful Links
Telephone
TelephoneGeneral enquiries: Contact our Customer Services team on 0345 140 1000*
Trade Unions: Contact our dedicated Union Customer Service team on 0345 245 0020*, or visit our Union Hub. *Opening hours are 9am to 5pm, Monday to Friday, excluding bank and public holidays in England and Wales. Calls are charged at local rate. Calls may be monitored and recorded for training, quality and security purposes.
Fraud or account security enquiries: Contact our dedicated fraud number freephone 0800 652 3839, lines open 9am to 5pm Monday to Friday, excluding bank and public holidays in England and Wales. Calls may be monitored and recorded for training, quality and security purposes. To report fraud out of hours, email us at fraud@unity.co.uk, file a police report with Report Fraud or if your business is based in Scotland, contact Police Scotland on 101.
Email
EmailEnquiries: us@unity.co.uk
When sending documents to us via email, we recommend that you add an extra layer of encryption to ensure they are not accessible to unintended recipients or third parties:
- Encrypt the whole email or send the personal information in an encrypted attachment.
- You can encrypt an attachment by selecting the encrypt function within the initial application programme e.g. Microsoft Word
- Do not send the encryption password in the same email that contains the encrypted attachment. Send the password in a separate email or were possible use a different method for sharing, such as a telephone call.
- For further guidance, applications such as Microsoft Word offer comprehensive online support with encrypting.
Post**
Post**Write to us at: Unity Trust Bank, PO Box 18939, Birmingham, B2 2FE.
**All deposit cheques should be sent in an envelope along with a pre-printed paying in slip to our one-line FREEPOST address: Freepost UNITY TRUST BANK 1984. Please note that UNITY TRUST BANK must be in capitals as shown, and the address must be on one line. Cheques are sent directly to our clearing centre to prevent any delay in getting the funds into your account. You can also pay in cheques at your local NatWest (England and Wales), RBS (Scotland) or Ulster Bank (Northern Ireland) branch with a paying in slip. Charges may apply for this service.
Media Enquires
For all media enquiries, please contact us directly on media@unity.co.uk.