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Contact Us

If you have a query or would like to get in touch, we’re happy to help you find the answers you need

How can we help you?

At Unity Trust Bank we pride ourselves on delivering high levels of customer service.

Please note we are unable to provide personal bank accounts.

If you are having difficulty accessing your Online Banking account, please call us directly.

To contact Unity Trust Bank, complete the below form and select your enquiry reason. A member of the team will then be in touch via email as soon as possible.


Telephone: 0345 140 1000*

Our call centre is open Monday to Friday 9:00am to 4:00pm.

For any fraud or account security queries, please call freephone 0808 196 8420 (open 8:30am – 5:00pm Monday-Friday, excluding Bank Holidays). To report fraud out of hours, email us at, file a report to Action Fraud or if your business is based in Scotland, contact Police Scotland on 101.

To contact our dedicated Union Customer Service team, visit our Union Hub.

All calls are monitored and recorded for training purposes. Calls are charged at local rate.

Email Addresses


Please remember to send any personal data emails and documents through a secure method. You can refer to our Security webpage for guidance.

Postal Address**

Unity Trust Bank
PO Box 7193
Planetary Road

Find our Birmingham Office

*Our call centre opening hours are 9am – 4pm, Monday to Friday, excluding bank and public holidays in England or Scotland. Calls may be monitored and recorded for training, quality and security purposes. Calls to this number are charged at your local geographic rate, and calls from mobiles may be higher. Please contact your telephone provider for details.

**All deposit cheques should be sent in an envelope along with a pre-printed paying in slip to our one-line FREEPOST address:
Freepost UNITY TRUST BANK 1984

Please note that UNITY TRUST BANK must be in capitals as shown, and the address must be on one line. Cheques are sent directly to our clearing centre to prevent any delay in getting the funds into your account. You can also pay in cheques at your local NatWest (England and Wales), RBS (Scotland) or Ulster Bank (Northern Ireland) branch with a paying in slip.

Charges may apply for this service.