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How can we help you?

We are committed to providing advice and support to our customers during this uncertain period. To enable us to release telephone capacity and assist those with more complex needs, we are asking customers with routine enquiries to view our tutorials or send us a secure message through Internet Banking.

Opening an account or providing feedback

If you’re interested in opening an account with us, or have any questions or feedback – please complete the form below. If you are a current Unity Trust Bank customer, you should never include confidential information such as your account details on this form.

We remain fully open for business; however, our customer service team are currently processing a larger volume of applications than usual, which may lead to a small delay in processing your application. We appreciate your patience during this time and apologise for any inconvenience this may cause.

Please note we are unable to provide personal bank accounts.

All deposit cheques should be sent in an envelope along with a pre-printed paying in slip to our one-line FREEPOST address:

Freepost UNITY TRUST BANK 1984

Please note that UNITY TRUST BANK must be in capitals as shown, and the address must be on one line.  Cheques are sent directly to our clearing centre to prevent any delay in getting the funds into your account.

You can also pay in cheques at your local NatWest (England and Wales), RBS (Scotland) or Ulster Bank (Northern Ireland) branch with a paying in slip.

Charges may apply for this service.

FAQ Update your details

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Thank you for getting in touch

Thanks for contacting Unity Trust Bank, we have received your enquiry and a member of our Customer Services team will be in touch with you shortly. If you have any questions, please call us 0345 140 1000


Telephone: 0345 140 1000

Our call centre will be open Monday to Friday 8.30am-5pm with the exception of Thursday which will be open 9.30am-5pm

Calls are charged at local rate.

For any fraud or account security queries, please call freephone 0808 196 8420.

All calls are monitored and recorded for training purposes.

Email Addresses

Enquiries: [email protected]
Customer Services: [email protected]
Press: [email protected]

Postal Address

Unity Trust Bank
PO Box 7193
Planetary Road

Find our Birmingham Office