Due to the insolvency of a third-party printing supplier affecting ourselves and other financial institutions, Unity is currently unable to provide new cheque books or paying-in books for our customers.
While we work to rectify this issue, you can make single and bulk faster payments via our Online Banking service. Further guidance on how to use these services can be found on our Business Banking webpage, along with alternate payment options.
If you are not yet registered for Online Banking, you can register through our Account Management form.
If you have recently requested a cheque or paying-in book, which hasn’t arrived, please call our Customer Service team on 0345 140 1000 or for Trade Union customers, please call 0345 245 0020 and we will be happy to help you. Please be aware that calls may take a little longer than usual to be answered during this period.
For all other customers who use cheque and paying-in books but do not need new ones immediately, we will contact you directly with further instructions. Rest assured we are giving this matter our urgent attention and we apologise for any inconvenience caused.
We want to make banking with us simple and straightforward.
Here you will find all the information and documents you need to manage your account with ease, from accessing customer forms to updating your business details. Where possible, please self-serve using our online FAQs and tutorials.
Drop us a secure message through Online Banking or email us@unity.co.uk
Speak to our Customer Service team on 0345 140 1000 from 9:00am to 4:00pm, Monday to Friday*
*Our call centre opening hours are 9am – 4pm, Monday to Friday, excluding bank and public holidays in England or Scotland. Calls may be monitored and recorded for training, quality and security purposes. Calls to this number are charged at your local geographic rate, and calls from mobiles may be higher. Please contact your telephone provider for details.
If you’re ready to switch your Business Current Account to Unity Trust Bank, we’ll make sure it happens like clockwork. It’s guaranteed to take 7 working days, it’s free, and it’s all taken care of by the Current Account Switch Service.
