Service updates and planned maintenance

Online Banking essential maintenance

Due to essential maintenance, our Online Banking services will be unavailable on Tuesday 23 June 2026 between 6.30pm and 11.59pm. We apologise for any inconvenience this may cause. If you need assistance, please email our Customer Service team at us@unity.co.uk and we will respond during normal office hours.

 

Changes to our General Terms & Conditions

On 3 June 2026 we made changes to our Terms and Conditions to reflect the updated notice we need to provide you when closing your account. This is a beneficial change, effective from the date the terms were published and does not require prior notice.

 

Changes to statement design

We’re updating the design of our statements to make them clearer, simpler and more transparent for you.

Your statements will continue to arrive in the same way as they do today and will still include all the key information you rely on. There’s nothing you need to do, the new format will be applied automatically for all customers.

This update will apply to all statements and notifications of upcoming charges, whether you receive them digitally or by post.