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Frequently Asked Questions

Got a question? From what you need to do to open an account, to making changes to your application, we’ve summarised some of the most frequently asked questions below.
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Current account & savings account FAQs

If you’re applying for a Business Current account or Business Savings account, you can find everything you need to know in our FAQs, including paying in, authority levels and proof of identity required to open an account.
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Account management FAQs

Making changes to your account via our online Account Management form is simple; from updating signatories to changing marketing preferences, you are in control of your banking. For additional guidance, please view our FAQs.
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Online Banking FAQs

Our Online Banking service has been built from the ground up to make banking with us as easy as possible. Here you can find out how to navigate the service, change your passwords, add beneficiaries and more.
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PSD2 Strong Customer Authentication FAQs

Unity Trust Bank uses Strong Customer Authentication (SCA) to increase the security of online payments. This means that certain activity on Online Banking requires a second factor of authentication to confirm your identity. To understand how this impacts your business, read our FAQs.

Still got questions?

We’re happy to help you find the answers you need.

Get in touch with our UK-based Customer Service Centre today.