Frequently Asked Questions
Got a question? From what you need to do to open an account, to making changes to your application, we’ve summarised some of the most frequently asked questions below.
Current account & savings account opening FAQs
If you’re applying for a Business Current account or Business Savings account, you can find everything you need to know in our FAQs, including paying in, authority levels and proof of identity required to open an account.
Account management FAQs
Making changes to your account via our online Account Management form is simple; from updating signatories to changing marketing preferences, you are in control of your banking. For additional guidance, please view our FAQs.
Online Banking FAQs
Our Online Banking service has been built from the ground up to make banking with us as easy as possible. Here you can find out how to navigate the service, change your passwords, add beneficiaries and more.
Confirmation of Payee FAQs
We’ve summarised our Frequently Asked Questions to help you learn more about the Confirmation of Payee service.
Strong Customer Authentication (SCA) FAQs
Unity Trust Bank uses Strong Customer Authentication (SCA) to increase the security of online payments. This means that certain activity on Online Banking requires a second factor of authentication to confirm your identity. To understand how this impacts your business, read our FAQs.
Financial Services Compensation Scheme (FSCS) FAQs
Your savings are protected up to a total of £120,000 by the Financial Services Compensation Scheme. See FAQs for details on coverage and eligibility for your business.
Still got questions?
We’re happy to help you find the answers you need.
Get in touch with our UK-based Customer Service Centre today.