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Our commitment

We’re committed to making the information and resources that we provide on this website accessible to all users. The website was previously assessed to be AA compliant with WCAG 1 Accessibility Standards, and the business is in the process of assessing compliance with WCAG 2 Accessibility Standards. The website follows general principles of usability and universal design, which should help all visitors of this website.

Browser compatibility

We have tested the pages of the site with the following browsers:

  • Microsoft Edge
  • Firefox (macOS & Windows 10)
  • Safari (macOS & iOS)
  • Google Chrome (macOS, Windows 10, iOS & Android)

However, if you have difficulty when reading our website on your screen, you may be able to change the settings on your browser to help improve the visibility. Below are some useful options:

Text size

You can enlarge and reduce the size of text to suit you, using any of the following options:

  • Press the CTRL button together with the + button to increase the size of the page or to decrease it use the CTRL button together with the – button. For Mac’s simply replace the CTRL button with CMD and use CMD + 0 to reset to standard size.
  • If your mouse has a wheel on it, press the CTRL button and, at the same time, push the wheel forward to increase the size of the page or to decrease it use the CTRL button and, at the same time, scroll the wheel backwards.
  • If you use Internet Explorer, use the drop-down menu, which appears in the bottom right corner of the browser to zoom in and out of the page.

Making web pages look simpler

You can change the appearance of pages to make them easier to read, as follows:


  • Microsoft Edge: go to ‘Tools’ on the top menu bar, select ‘Internet Options’, and click on the ‘Accessibility’ button towards the bottom of the page. Click on the top three boxes in the pop-up window.


  • Safari: go to the ‘Safari’ menu, select ‘Preferences’ and then ‘Advanced’. Other style sheets can be attached here.
  • Other browsers: check the browser’s ‘Help’ to find out how to change the style sheet.

Strong Customer Authentication

Unity Trust Bank uses Strong Customer Authentication (SCA) to increase the security of online payments. Internet Banking may need to provide additional authentication by responding to an automated phone call.

Customers who are deaf, hearing impaired or have difficulty responding to this call can use SMS authentication. Users can receive a text message containing a unique code to enter on the Internet Banking Screen to complete the process.

If you would like to register for this service, please email us at or call us on 0345 140 1000.

Help us to improve our accessibility

If you have any difficulty accessing our site and require further help, or if you have any suggestions that would help to improve the accessibility of our website then please contact us at

Useful Links

Switching made simple

By switching your bank account to Unity you’ll be helping to create a better society.  You’ll also benefit from 24/7 access to your account using our Internet Banking service.

The Current Account Switch Service makes the process as easy as possible:

  • We’ll close your existing account for you.
  • We contact your existing bank for a list of your Direct Debit and Standing Order payments for the account you’re switching from.
  • You select the accounts you want us to move to us.

Switch to us

How we make a difference

We are a bank established to serve the needs of our customers and enrich society as a whole.  We work with organisations that aim to have a positive impact on society through economic, community or social change.

Our people support charities and communities through our ‘Unity in the Community’ (UitC) programme.  The Unity team is actively involved in volunteering and fundraising events  organised throughout the year.  Good causes are nominated by our people to receive donations.

To find out more about how we make a difference, view our Impact Report 2020. 

Case studies