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Account management FAQs

Got a question related to the account management process?

We’ve summarised some of the most frequently asked questions below:

Did you know we have an online tutorial to help guide you through the process? Click here.

 

How long does it take to complete the form?

It usually takes around 15 minutes to complete the form. You may want to allow extra time if you are adding several new individuals.

When will the changes be made to our account?

We aim to complete your request within 10-14 working days providing we have everything we need. You may be asked to provide supporting documents if any personal or organisation details have changed, or if electronic identity checks are unsuccessful. If we require further information or supporting documents, we will email you.

Completing your submission or request

The form saves automatically as you complete it, but if you exit the form a link will be sent to the email address you provided on the first section to allow you to pick up where you left off. This is valid for a period up to 30 days.

If you need to exit your submission before it’s completed, simply click on ‘continue later’ and we’ll send a link to the email address provided in the first section so you can continue from where you’ve left off.

Each link can only be used once – Click here and then enter your application number and email address.

I’ve completed the application form, what happens next?

Once you have completed the account management form, you will be able to download a summary of your changes together with a submission form. The submission form will need to be printed, signed in accordance with your current mandate and signed by any new signatories in black ink.

Upload your signed submission form to your online application using the link provided. Alternatively, you can send your submission form and any relevant supporting documentation (those required will be specified on the submission form) to Customer Accounts Team, PO Box 7193, Planetary Road, Willenhall, WV1 9DG.

What proof of identity documents do I need to send?

We carry out certain checks and procedures as we are required by law to check the identity of everyone linked to the account. We may search electronically using the information you give on this form and in some instances, we may require further information or documentation. When your submission is completed, the submission form generated will tell you if we need any proof of identity documents from you. Click here for details on which documents we can accept as proof of identity.

How do I change our marketing preferences?

You can use the key contact and update individual sections of this form to update your marketing preferences. Alternatively, fill out the form here.

How will my personal data be used?

At Unity Trust Bank we are committed to protecting and respecting your privacy, and we take the protection of your personal information seriously. See our Privacy Statement for more information.

How do I change our key contact?

You can use this form to update your key contact details. You’ll need to provide your key contact’s name, personal address and previous address if they’ve moved in the last three years. We’ll also need their email address, date of birth and nationality. If they’re an Internet Banking user, you’ll need to select their online banking permissions.

How do I add new signatories?

You can use this form to add new signatories in the add and update individuals section. You’ll need to provide their name, personal address and previous address if they’ve moved in the last three years. We’ll also need their email address, date of birth and nationality. If they’re an Internet Banking user, you’ll need to select their online banking permissions.

How do I remove signatories, Internet Banking users and linked individuals?

You can use this form to remove signatories, Internet Banking users and linked individuals in the ‘remove individuals’ section. You will need to enter the name of each individual you wish to remove. Alternatively, there is a ‘Remove all individuals’ option on the form.

How do I add new Internet Banking users?

You can use this form to add new Internet Banking users in the ‘add and update individuals’ section. You’ll need to provide their name, personal address and previous address if they’ve moved in the last three years. We’ll also need their email address, date of birth and nationality and you’ll need to select their online banking permissions.

How do I set up Internet Banking?

To set up Internet Banking for your organisation, use this form to add new Internet Banking users in the ‘add and update individuals’ section. You’ll need to provide their name, personal address and previous address if they’ve moved in the last three years. We’ll also need their email address, date of birth and nationality and you’ll need to select their online banking permissions. Use the ‘Internet Banking authority levels’ section in the form to select your online banking authority levels for your organisation. Each user is asked to provide a Memorable Name. When your changes are processed, we will send log in details to each new user’s home address to be used in conjunction with their Memorable Name to log in for the first time.

What is an Internet Banking administrator?

An Internet Banking administrator is an Internet Banking user who can set and control the amount your organisation and/or individual users can pay per transaction/per day. If you are adding new Internet Banking users on this form, you can select one of them to be your Internet Banking administrator. Alternatively, you can type in the name of an existing Internet Banking user.

In order to use this service, the Administrator(s) will have access to an additional menu called ‘Change Payment Limits’ within their Internet Banking.

What is an Internet Banking Authority Levels?

This is where you set how many Internet Banking Users are required to make online payments between your Unity Trust Bank linked accounts. You can have different authorities for online external bill payments/standing orders and internal transfers (we’d recommend 2 or 3 in each case for online security). If you do not complete this section of the form your existing authority levels will continue to apply.

How do I change our Internet Banking authority levels?

You can use the ‘Internet Banking authority levels’ in this form to add or amend Internet Banking authority levels and payment limits set on your current mandate. This will override any existing authorities. If you have added or removed individuals, we advise you to reset/complete this section with this in mind.

How do I set up or change Internet Banking payment limits?

You can use this form to tell us the number of Internet Banking users who need to be involved in payments over an amount specified by you. You can specify whether this applies to internal transfers, external payments or both. You are also able to specify the named individuals who need to be involved in these transactions. If you do not complete this section of the form your existing payment limits (if any) will remain applicable.

What is a linked individual?

Linked individuals include Directors, Trustees, Partners, Shareholders or Officers of the organisation, partnership or company. It also includes all individuals owning or controlling (in their own name or via another person) 25% or more of the capital, profit or voting rights of the organisation, partnership, or company.

How do I add new linked individuals?

You can use this form to add linked individuals. You’ll need to provide their name, personal address and previous address if they’ve moved in the last three years. We’ll also need their position in your organisation (e.g. Director), their email address, date of birth and nationality. If they’re an Internet Banking user, you’ll need to select their online banking permissions. Linked individuals who are part of the organisation but will not be involved in running the account can be registered without being signatories or Internet Banking users.

How do I update my organisation’s registered address, name or legal status?

You can use the ‘Update organisation name’ section of this form to update your organisation’s name, registered address or legal status.

Please note: to enable us to change your bank account organisation name, it will need to be changed and registered with your business’s registering body (Companies House, Charities Commission or FCA) first. Without it we won’t be able to process your request.

If your organisation is currently unincorporated and it becomes an incorporated company, you will be required to open new account/s for the new entity unless it is a CIO (Charitable Incorporated Organisation) or SCIO (Scottish Charitable Incorporated Organisation). Please apply online here or call us on 0345 140 1000 for more information.

How do I change our statement preferences?

You can use the ‘Signatory and statement management’ of this form to change your statement delivery method or frequency. If you do not complete this section of the form your existing statement preferences will continue to apply.

How do I change our account signing authority?

You can use the ‘Signatory and statement management’ section of this form to change your organisation’s signing authority (the number of signatories needed to sign cheques or instructions). If you are a regional branch of a larger organisation we may apply a minimum signing authority as directed by your Head Office.

How do I update a person’s home address, title, name or gender?

You can use this form to update a person’s home address, title and name. If their name or gender has changed you will need to provide a copy of one of the following supporting documents:

  • Marriage certificate or civil partnership certificate
  • Decree absolute
  • Deed poll

How do I apply for/or change the access on our corporate MultiPay card?

Please complete the simple form here to request information about our Corporate MultiPay Card.

Once we have received your request, we will call you to discuss your requirements, tailor a solution to suit your business and answer any questions you may have.

How do I apply/or change the access for Unity e-Payments?

Please complete the simple form here to request information about e-Payments. Once we have received your request, we will call you to discuss your requirements, tailor a solution to suit your business and answer any questions you may have.

How do I change who can pay cash into our account at a Post Office?

If your organisation is already paying in cash at a Post Office®, you won’t need to change any details on your current card. Simply continue to use the card to pay in at your nominated post office branch.

If you’re not already registered and are looking to pay in cash at a Post Office® please complete the form here. You’ll need to provide the Post Office® address and details of how much you expect to pay in and how often.

How do I pay cash into our account at a bank if I’m a new signatory on the account?

You can pay in up to £5,000 in cash per transaction and 149 cheques per paying in slip at any NatWest, RBS or Ulster Bank branch with your paying-in book.

How do I pay cheques into our account if I’m a new signatory on the account?

To pay in a cheque, please put it in an envelope and send it to our one-line FREEPOST address:

Freepost UNITY TRUST BANK 1984.

Please note that UNITY TRUST BANK must be in capitals as shown, and the address must be on one line. Please include a completed paying-in slip.

Do I need to provide our account number?

Yes, you will need to supply your organisation’s account number on the form. Your account number can be found on your statements, chequebook, paying in book and on Internet Banking.

All of our current signatories have left and we don’t have the ability to contact them to sign the submission form, how do I add new ones?

Please call us on 0345 140 1000.

How do I order a new chequebook or paying-in book?

You can order new stationery via Internet Banking or call us on 0345 140 1000.

How do I close my account?

To close or consolidate your accounts please fill out the form here.

Still need some help?

We’re here to help if you have any questions. Please send us an Email or call us on 0345 140 1000.

Legal Notice

We may not accept all of the signatories included on your request. We carry out certain checks and procedures as we are required by law to check the identity of everyone linked to the account. We will search electronically using the information you give on this form and in some instances, we may require further information or documentation. If any individual on the account is a non-UK resident or a non-UK resident for tax purposes, we may require additional details. Find out more information here.

If you give false or inaccurate information and we identify fraud, we will pass the details on to fraud prevention agencies to stop fraud and money-laundering. Find out more information here.