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Unfortunately, financial institutions are the target of a fraud, often called ‘phishing’, which uses fake emails to encourage customers to enter their internet banking passwords into a counterfeit copy of their website. Their aim is to use these security details to remove money from your account.

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We’d like to remind you that Unity Trust Bank will never send you an email asking you to reconfirm your security details and we will never ask you to divulge your full passwords via email.

Fraud Notice

Details will be passed to fraud prevention agencies if false or inaccurate information is provided, and fraud is identified. Law enforcement agencies may access and use this information.

We and other organisations may also access and use this information to prevent fraud and money laundering, for example, when:

  • Checking details on applications for credit and credit related or other facilities
  • Managing credit and credit related accounts or facilities
  • Recovering debt
  • Checking details on proposals and claims for all types of insurance
  • Checking details of job applicants and employees

Please email if you want to receive details of the relevant fraud prevention agencies. We and other organisations may access and use from other countries the information recorded by fraud prevention agencies.


By working together we can help to reduce fraudulent activity by making it difficult to undertake and identifying it at the earliest opportunity.

Our ‘Protect Your Organisation’ webpage can you to put in place the internal controls to assess, prevent and detect the risk of your organisation being affected by fraud.

For more information about safe cheque and credit processing, visit the website.

Online Banking

Online Banking is safe and convenient as long as you take a number of simple precautions. We have outlined some points to be aware of below.

  • Create strong and unique passwords for your Online Banking account. Use a combination of letters, numbers and special characters.
  • Use a secure and private network when accessing Online Banking. Avoid using public or unsecured Wi-Fi networks, as they can be vulnerable to hacking. Ensure your device is secured with passwords or biometric authentication to prevent unauthorised access.
  • Keep your device and banking apps up-to-date with the latest security patches and software updates to protect against known vulnerabilities.
  • Only access your Online Banking through secure and verified websites. Look for [https://]https:// and a padlock coin in the address bar. Ensure you log out of your session after use, especially on shared and public devices.
  • Regularly review your bank statements and account activity to identify any unauthorised transactions.
  • Let us know immediately about any lost or stolen devices containing your banking information.

You should also consider:

  • Installing anti-virus and spyware software and keeping it up-to-date
  • Installing personal firewall software
  • Forwarding suspicious emails pretending to be from Unity Trust Bank to

Further help and advice about online fraud such as phishing and malware, how to spot fraud, and how you can protect yourself from online banking fraud, is available from the Bank Safe Online website.

You can find more tips in Google’s SafetyCentre, which shares ways you can stay safe online.

Securely contacting Unity Trust Bank

When personal data or documents are sent via email without additional encryption methods in place, the email content will also be accessible to unintended recipients or third parties who can intercept the communication.

To prevent this from happening, it is recommend to add an extra layer of encryption to your personal data emails when contacting Unity Trust Bank:

  • Encrypt the whole email or send the personal information in an encrypted attachment.
  • You can encrypt an attachment by selecting the encrypt function within the initial application programme in i.e., Microsoft Word
  • Do not send the encryption password in the same email that contains the encrypted attachment. Send the password in a separate email or were possible use a different method for sharing i.e., telephone call.
  • For further guidance, applications such as Microsoft Word offer comprehensive online support with encrypting.

It’s simple, secure and stress-free to switch to us

If you’re ready to switch your Business Current Account to Unity Trust Bank, we’ll make sure it happens like clockwork. It’s guaranteed to take 7 working days, it’s free, and it’s all taken care of by the Current Account Switch Service.

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