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Unfortunately, financial institutions are the target of a fraud, often called ‘phishing’, which uses fake emails to encourage customers to enter their internet banking passwords into a counterfeit copy of their website. Their aim is to use these security details to remove money from your account.

We’d like to remind you that Unity Trust Bank will never send you an email asking you to reconfirm your security details and we will never ask you to divulge your full passwords via email.

Please call us immediately on freephone 0808 196 8420 if you are ever concerned about any communications that appears to be from Unity Trust Bank.

For further information visit

In addition, you can find more tips from Google, who has produced some advice about staying safe online in association with the Citizens Advice Bureau.

Fraud Notice

  • Details will be passed to fraud prevention agencies if false or inaccurate information is provided and fraud is identified
  • Law enforcement agencies may access and use this information
  • We and other organisations may also access and use this information to prevent fraud and money laundering, for example, when:
    • Checking details on applications for credit and credit related or other facilities
    • Managing credit and credit related accounts or facilities
    • Recovering debt
    • Checking details on proposals and claims for all types of insurance
    • Checking details of job applicants and employees
  • Please email if you want to receive details of the relevant fraud prevention agencies
  • We and other organisations may access and use from other countries the information recorded by fraud prevention agencies


By working together we can help to reduce fraudulent activity by making it difficult to undertake and identifying it at the earliest opportunity.

The Fraud Awareness information booklet will help you to put in place the internal controls to assess, prevent and detect the risk of your organisation being affected by fraud.

Click here to view advice from the Cheque and Credit Clearing Company for business users of cheques.

Internet banking

Internet banking is safe and convenient as long as you take a number of simple precautions. We have outlined some points to be aware of below.

Fraudulent emails that claim to come from banks are currently in circulation and are used by fraudsters to get personal information from consumers in order to access their online bank accounts.

To help protect yourself generally from fraudulent emails, you should:

  • Never go to a website from a link in an email and then enter your personal details. Always access internet banking sites by typing the bank’s address into your web browser
  • Never respond to a message that appears suspicious
  • Never provide personal details, such as your address, phone number etc. unless you’re absolutely certain that the request is genuine
  • Never provide any of your banking or credit card details unless you’re absolutely certain that the request is genuine, and
  • Never give anyone your security information, such as your internet/telephone banking password, PIN number or log on details. No genuine banking firm ever asks you to provide this information

You should also consider:

  • Installing anti-virus and spyware software and keeping it up-to-date, we recommend Trusteer
  • Installing personal firewall software
  • Forwarding the suspicious email to

Further help and advice about online fraud such as phishing and malware, how to spot fraud, and how you can protect yourself from online banking fraud, is available from the Bank Safe Online website.

If you think there has been fraudulent activity on your Unity account, please call our Customer Service team on our dedicated freephone number, 0808 196 8420.

Switching made simple

By switching your bank account to Unity you’ll be helping to create a better society.  You’ll also benefit from 24/7 access to your account using our Internet Banking service.

The Current Account Switch Service makes the process as easy as possible:

  • We’ll close your existing account for you.
  • We contact your existing bank for a list of your Direct Debit and Standing Order payments for the account you’re switching from.
  • You select the accounts you want us to move to us.

Switch to us

How we make a difference

We are a bank established to serve the needs of our customers and enrich society as a whole.  We work with organisations that aim to have a positive impact on society through economic, community or social change.

Our people support charities and communities through our ‘Unity in the Community’ (UitC) programme.  The Unity team is actively involved in volunteering and fundraising events  organised throughout the year.  Good causes are nominated by our people to receive donations.

To find out more about how we make a difference, view our Impact Report 2020. 

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