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Confirmation of Payee

Confirmation of Payee is a name checking service introduced by UK banks to help businesses make payments safely, by checking the name on an account before a new CHAPS, Faster Payment or Standing Order is set up or updated.


How does it affect Unity customers?

The payment rules curently only apply if you’re receiving a payment into your Unity account for the first time from a customer who has an account with one of the participating banks.

When making the payment to your Unity account, your customer will be shown a message to explain that no name check has been possible because the recipient doesn’t offer Confirmation of Payee. The payment can still go ahead, but your customer may be asked to check that all details are correct before proceeding.

Unity will begin to implement the name checking service on inbound payments to your Unity accounts from 31 August 2021, with name checking on payments to other banks to follow towards the end of the year.


Help with Confirmation of Payee

So that payments to your business aren’t affected, you should ensure that:

  • The exact name of your business is clearly stated on your invoice or other payment instructions, in addition to your Unity account number and sort code.
  • If you trade under one name, but are registered under another, make sure you give your customers the business name listed on your bank account.
  • If your Unity account name is longer than 18 characters, you should advise customers to use the first 18 characters only.
  • You may also consider contacting your customers in advance to let them know that this message is to be expected and that payments to your account continue to be secure.


Where do I go for more information?

For more information on Confirmation of Payee, please visit UK Finance. You can also explore our fraud guide for more information on how to stay safe from fraud.

How we make a difference

We are a bank established to serve the needs of our customers and enrich society as a whole.  We work with organisations that aim to have a positive impact on society through economic, community or social change.

Our people support charities and communities through our ‘Unity in the Community’ (UitC) programme.  The Unity team is actively involved in volunteering and fundraising events  organised throughout the year.  Good causes are nominated by our people to receive donations.

To find out more about how we make a difference, view our Impact Report 2020. 

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