Union Hub
For important information regarding Online Banking, plus other important notices, please see announcements here.
Manage your union account
Unity Trust Bank has had a proud and historic relationship with trade unions since our formation in 1984.
The trade unions’ vision was to create a bank that would embrace the philosophy of serving the common good and those founding principles are still at the heart of everything Unity does today.
Unity banks 90% of affiliated trade unions which benefit from specialist relationship managers who understand the ins and outs of how the organisations work.
From step-by-step tutorials to information about what you can expect from banking with us, please use the content below to help manage your account.
Your handy resources
Unity User Guide for Trade Unions
Trade Union Brochure
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- Hang up and contact us directly on our dedicated fraud number, freephone 0800 652 3839*, lines open 8:30am to 5pm Monday to Friday, excluding bank and public holidays in England and Wales.
- To report fraud out of hours, email us at fraud@unity.co.uk, file a report with Report Fraud or if your business is based in Scotland, contact Police Scotland on 101. Obtaining a Crime Reference Number will help us to help you.
*Calls may be monitored and recorded for training, quality and security purposes. Calls to this number are charged at your local geographic rate, and calls from mobiles may be higher. Please contact your telephone provider for details.
Upcoming and on demand webinars
Stay up to date with our latest webinars, register for upcoming events and get a sneak peek at what’s coming later in the year.
UPCOMING WEBINAR – REGISTER NOW
Fraud awareness for union reps
Coming soon: 24 March 2026
Fraud is a growing risk for union reps, and staying alert to the latest threats is essential for protecting members and union funds.
This webinar, delivered in partnership with TUC, offers a clear and practical look at the latest fraud threats, the scams currently targeting workers and unions, and the early warning signs to watch for.
You’ll come away with the knowledge and confidence to:
- Recognise the most common types of fraud and scams affecting members and organisations.
- Understand how criminals target individuals, workplaces, and union finances.
- Share practical prevention tips and promote good practice within your branch.
Whether you’re newly elected or an experienced rep, this session will strengthen your ability to tackle fraud and help keep your members and organisation safe.
ON DEMAND WEBINAR – WATCH NOW
Managing your Unity account
Posted: 10 December 2025
Keeping track of your union branch’s finances doesn’t need to be complicated.
In this webinar recording, our experts Danielle Maskill (Training and Competency Lead) and Tom Cannon (Deputy Head of Customer Fulfilment) share straightforward, practical ways to simplify your branch banking. Claire Mansfield, our Union Relationship Manager, talks you through the useful resources and dedicated union support we offer. This session also includes an introduction from Paul Nowak, TUC General Secretary. You’ll learn how to:
- Get started with online banking, from registration through to your first login.
- Update signatories and open new accounts without the usual delays.
- Access dedicated union support and useful tools for day‑to‑day banking.
- See the social impact your union’s deposits are helping to create across the UK.
Don’t miss our next webinar on 6 May 2026 – more details coming soon!
Contacting Us
- Drop us a secure message through Online Banking or email us@unity.co.uk.
- Speak to our dedicated Union Customer Service team on 0345 245 0020*.
- For all Bacs related queries, complete our Bacs enquiry form and we’ll be in touch shortly.
*Opening hours are 9am to 5pm, Monday to Friday, excluding bank and public holidays in England and Wales. Calls are charged at local rate. Calls may be monitored and recorded for training, quality and security purposes.
Help at your fingertips
Banking with Unity Trust Bank
Running your account
Make changes to your account
Useful customer forms
Frequently Asked Questions (FAQs)
Tutorials
Payment Services
Accounting software
Online Banking
Our Online Banking service is a fast and easy way to manage your day-to-day banking with us. Benefit from a range of useful features to help you manage your account, including transaction searches, self-service access, and a simple, responsive navigation, designed specifically with our customers in mind.
Other Useful Links
Our commitment to excellent service
Receiving customer feedback is important to help us continually improve the banking experience and ensure our customers are satisfied with the service we provide.
It’s simple, secure and stress-free to switch to us
If you’re ready to switch your Business Current Account to Unity Trust Bank, we’ll make sure it happens like clockwork. It’s guaranteed to take 7 working days, it’s free, and it’s all taken care of by the Current Account Switch Service.