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Who we are

We offer commercial banking to organisations who are helping to create a better society

Who we are

We aim to be the bank of choice for all socially-minded organisations in the UK. Through safe, sustainable growth, we support our customers to deliver social, economic or environmental change in their communities while also meeting their commercial needs.

We provide sustainable banking services to businesses that share our principles of acting with integrity and only take deposits or provide finance to organisations where there is an alignment to our values and we can measure impact.

In 2023, our total loans committed surpassed £1 billion for the first time since Unity was established in 1984 and we provided banking services for over 9,000 customers. As Unity grows, our commitment to our ‘double bottom line’ continues to support customers to deliver positive change in their communities.

We will continue to pursue safe, sustainable growth into the future.

How do we deliver impact?

  • Our mission is to create a better society, not simply maximise profits
  • Living by our principles of banking with integrity, Unity helps change the lives of people in local communities
  • Every loan agreed that comes to us is aligned to one of more of the United Nations’ Sustainable Development Goals (SDGs) and assessed for the social benefit it creates to ensure that our funding has demonstrable impact
  • We are committed to helping small and medium-sized UK businesses and social organisations to grow; this includes creating training and employment opportunities, enabling the provision of healthcare services, providing housing for vulnerable people and supporting organisations to decarbonise in response to climate change.
  • We provide specialist sector knowledge and support that enables our customers to focus on their business and deliver social impact
  • Our values ensure we act in a way that helps to create a better society; they enable us to be at our best for customers, stakeholders, communities and society
  • We were the first bank to be accredited as a Living Wage Employer and the first to achieve the Fair Tax Mark. More recently, we became the first UK bank to support the UK ‘Retrofit Credits’ scheme supporting housing associations to reduce the carbon footprint of their stock and improve insulation for tenants.
  • We recognise the important role financial sector organisations play to support our customers to transition to Net Zero, manage and reduce our own emissions and adapt to the risks posed by climate change.
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Our Story

For nearly 40 years we’ve worked with an array of businesses to change the futures of tens of thousands of people.

Here are the key milestones in our journey to becoming the bank of choice for all socially-minded organisations:

1984

Unity Trust Bank was launched out of a vision by trade unions to serve the common good

1987

Acquired full status as a bank

2012

We committed to a 'double-bottom line' strategy to continue delivering positive social impact alongside sustainable financial returns

2013

Became the first Living Wage accredited bank in the UK

2014

First UK bank to achieve the Fair Tax Mark

2015

Became a fully independent bank and appointed first female CEO

2020

Adopted United Nations’ Sustainable Development Goals (SDGs), signed up to Financing a Just Transition Alliance (FJTA)

2023

Awarded Business of the Year by the Greater Birmingham Chambers of Commerce

Unity & Me

We deliver a wide variety of Corporate Social Responsibility (CSR) activities to contribute to our mission. Our employee-led forum, Unity & Me, acts as a key driver of impact, with initiatives identified and delivered by the staff across the bank across the following four pillars:

Unity Wellbeing | Unity Green | Unity Donations | Unity People | Unity Volunteering

As part of our Unity in the Community initiative, our employees are given up to five paid days per year to take part in volunteering and fundraising for charities and community organisations across the UK.

Not only does this benefit local communities and the people they support, it also provides valuable practical experience for our team, which enhances their understanding and knowledge of the social economy sector.

High levels of customer satisfaction

We’re committed to providing high levels of customer service.

  • You’ll always talk to a person when you call us.
  • All of our teams are based in the UK, including our friendly Call Centre.
  • 92% of our customers said they were satisfied or extremely satisfied with our services*.

*Figures from Customer Satisfaction survey, Jan-Dec 2023. Based on the question: Having reflected in detail on the service from Unity Trust, overall, how satisfied are you with your experience of Unity Trust Bank’s service to you? ​Base: All customers from Y5 Q2 excluding those who report ‘don’t know’ (253).

It’s simple, secure and stress-free to switch to us

If you’re ready to switch your Business Current Account to Unity Trust Bank, we’ll make sure it happens like clockwork. It’s guaranteed to take 7 working days, it’s free, and it’s all taken care of by the Current Account Switch Service.

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