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We’re for
talking to people,
not computers

We’re for a UK call centre and always talking to a person who understands your needs.

If you have a question about your business banking, we know how important it is to talk to a person who understands, not a machine. Our UK-based call centre team are on-hand to provide support to the organisations we work with and find solutions for questions in a timely manner. In fact, in our latest customer satisfaction survey, the professionalism of our advisers scored an impressive 8.8 out of 10*.

You could also benefit from 24/7 Online Banking access and one-to-one guidance from one of our Relationship Managers**, who will take the time to understand your business and it’s requirements. Read our latest blog to find out more about all the ways we support our customers.

Highly rated for
customer service

Our TrustPilot review score of 4 out of 5*** stars reflects our commitment to providing high quality service to our customers.

Trade union support

We’ve introduced a specialist helpline to offer specific support to our union customers. Learn more on our Union Hub.

Easy business banking

Managing your business banking should be quick and easy. That’s why we’ve made sure tools and resources to support your organisation are available at your fingertips in our Customer Hub.

Nearly 10,000 customers
bank with us…

…which in turn helps us to support socially-minded organisations. Many of these businesses benefit from one-to-one personalised support from a Relationship Manager**.

We’re for talking to people, not computers.

If you want a bank with a UK call centre, where knowledge and support go hand in hand,
you’re going to want to know more about Unity.

*Results of our customer satisfaction survey, June-November 2023.
**Relationship Managers are available for eligible customers only. This includes accounts that have an annual turnover of more than £2,000,000.
***Information correct as of 25/01/2024.

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