Contact Us

If you have a query or would like to get in touch, we’re happy to help you find the answers you need

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How can we help you?

At Unity Trust Bank we pride ourselves on delivering high levels of customer service.

Looking to open a bank account? Visit Business Banking to get started.
To update personal or account information, complete an Account Management form or call our Customer Service team.
For self-serve support including FAQs and tutorials, visit our Customer Hub.
To speak to our dedicated Union Customer Service team, visit our Union Hub.
For Online Banking access support, please call us directly.
For all other enquiries, please complete the below form.

Please note we are unable to provide personal bank accounts.

Useful Links

To contact us, complete the below form and select your enquiry reason. A member of our team will then be in touch via email as soon as possible.

Reason for contact(Required)

Name(Required)

Email Address(Required)

Account/application number

For business banking: https://www.unity.co.uk/business-banking/
For Payments: https://www.unity.co.uk/business-banking/
For details on running your account: https://www.unity.co.uk/running-your-account/

For any updates to personal or account information, such as contact details and signatories, adding or changing a key contact or changing your organisation name, please use our Account Management form and choose from the full list of available options, or call us directly.

To access customer forms such as Transfer of funds overseas, Encashment facility application, proving your identity and many others, please visit : https://www.unity.co.uk/useful-customer-forms/

To register for Online Banking, please visit: https://www.unity.co.uk/online-banking/

Please note we cannot make any changes to your account via the contact us form, please use the above options. If you are having trouble accessing your Online Banking account, please call us directly.

To update personal or account information, such as contact details and signatories, complete an Account Management form or call us directly.

Please provide more information about your reason for contact

Other ways to contact us

Telephone

General enquiries: Contact our Customer Services team on 0345 140 1000*

Trade Unions: Contact our dedicated Union Customer Service team on 0345 245 0020* or visit our Union Hub.

*Opening hours are 9am to 5pm, Monday to Friday, excluding bank and public holidays in England and Wales. Calls are charged at local rate. Calls may be monitored and recorded for training, quality and security purposes.

Fraud or account security enquiries: Contact our dedicated fraud number freephone 0808 196 8420, lines open 8:30am to 5pm Monday to Friday, excluding bank and public holidays in England and Wales. To report fraud out of hours, email us at fraud@unity.co.uk, file a report with Action Fraud or if your business is based in Scotland, contact Police Scotland on 101.

Email

Enquiries: us@unity.co.uk

Please remember to send any personal data emails and documents through a secure method. You can refer to our Security webpage for guidance.

Post**

Unity Trust Bank
PO Box 7193
Planetary Road
Willenhall
WV1 9DG

Find our Birmingham Office.

**All deposit cheques should be sent in an envelope along with a pre-printed paying in slip to our one-line FREEPOST address: Freepost UNITY TRUST BANK 1984. Please note that UNITY TRUST BANK must be in capitals as shown, and the address must be on one line. Cheques are sent directly to our clearing centre to prevent any delay in getting the funds into your account. You can also pay in cheques at your local NatWest (England and Wales), RBS (Scotland) or Ulster Bank (Northern Ireland) branch with a paying in slip. Charges may apply for this service.

Media Enquires

For all media enquiries, please contact us directly on media@unity.co.uk.