Unity named best overall banking provider in charity survey

Published: May 19, 2026

Unity Trust Bank has been named the best overall banking provider in the Charity Finance Banking Survey 2026.

The annual survey, conducted by Charity Finance magazine, invites charities to share feedback on how well UK banks support the sector and help benchmark how charities’ needs are being met.

Unity’s results included:

• Best Overall Banking Provider.
• Best for Relationship Managers – for the second year running.
• Best for Sector Knowledge – for the second year running.
• Best for Interest Rates.
• Second for Environmental, Social, and Governance (ESG) Credentials.
• Second for Telephone Service.
• Second for Internet Banking.
• Second for Branch Services.

These results reflect the strength of Unity’s relationship led approach and specialist understanding of the charity and not-for-profit sector, reinforcing its strong reputation among socially-minded organisations across the UK.

Reon Odendaal, Head of Charities at Unity Trust Bank, said: “As a social-impact bank, our mission is to help create a better society. We’re proud to offer ethical and responsible finance to values-aligned customers to support their growth and help deliver good in their communities. More than half of our customers operate in the not-for-profit space and we have a deep understanding of the challenges and unique regulatory and organisational frameworks that charities face. These results illustrate how committed we are to supporting the sector and we will continue to listen to our charity customers to ensure they benefit from the right financial support.”

Related resources

Discover more about why who you bank with matters or learn more about our ServiceMark accreditation for customer service excellence. Visit our Impact Hub to explore the full social, economic and environmental impact we deliver alongside our customers, or explore our Impact Toolkit to understand how you can measure the impact of your organisation.