Terms and Conditions effective from 15/12/25
Summary of Changes to the General Terms and Conditions (‘T&Cs’)
We’ve updated the language used in this document to make it easier to read and reduce the potential for any confusion. The key changes and updates are noted below:
Holding client funds
We’ve inserted Clause 1.2 making it clear that Unity doesn’t allow customers to hold accounts that hold client funds in designated client accounts.
| 1.2 | You must not hold client funds in your account. This includes things like money that you receive from, or hold on behalf of, your clients |
Applicable Notice Periods:
We’ve simplified this table to show when and how we’ll notify you of a change to your product(s) or this agreement.
Clause 7.1 and 7.12:
- When funds are deemed to have been received by us
Updates reflect the reduced timescales when paying in cash via a Partner Bank branch counter or Post Office. We’ve also clarified how and where you need to send cheques to us via the postal service. - Internet Banking Clauses removal
Section 8 in our previous T&Cs were about Internet Banking. This has been removed. A separate document now covers what we call ‘online banking’ and our agreement with you when using this. You can find the End-User Licence Agreement on our terms and conditions page at: unity.co.uk/terms-and-conditions.
Clauses 9 and 11:
Protecting our customers from Fraud
In certain circumstances we won’t make a payment to protect you and other customers from fraud. We’ve clarified what these circumstances are.
| 9.2 | We won’t make a payment where we reasonably believe: |
| We suspect that a payment into or out of an account is connected to fraud or any other criminal activity or we think you may be being scammed. | |
What happens if something goes wrong:
- We’ve separated out the previous contents of clause 11.5 onwards, making it easier to understand what applies to a Small Business Customer.
| If you have been tricked into sending money to a fraudster or been the subject of a scam | |
| 11.5 | If you are a Small Business Customer, we’ll reimburse you in full, up to the maximum claim amount required by law. Unless we need further information from you to investigate the claim, we will pay the reimbursement amount into your account within 5 business days. |
- We’ve provided additional information about actions which could result in a customer being tricked by a fraudster or the subject of scam. This now includes what we consider to be careless behaviour and how this affects your refund entitlement.
| If you have been tricked into sending money to a fraudster or been the subject of a scam | |
| 11.6 | However, you may not get a refund if you have acted really carelessly or not met the standard of care expected of you. For example:(a) you ignored us, the police or another appropriate authority when it was explained to you that you may be a victim of fraud; (b) you became aware that you may have been victim to a scam or fraud and did not report this to us promptly; (c) you have not responded to any reasonable and proportionate requests for information we have made to you to help us investigate a potential scam or fraud; and (d) you have refused to allow us to report a potential scam to the police or have refused to report the matter to another suitable authority. |
- We’ve separated out clause 11.9 onwards. This provides clarity on what applies to a Large Corporate Business Customer.
| If you have been tricked into sending money to a fraudster or been the subject of a scam | |
| 11.9 | If you are a Large Corporate Business Customer, we’ll look into the matter for you and try to recover the money. However, if this is not possible, we may not be able to give you a refund. |
It’s simple, secure and stress-free to switch to us
If you’re ready to switch your Business Current Account to Unity Trust Bank, we’ll make sure it happens like clockwork. It’s guaranteed to take 7 working days, it’s free, and it’s all taken care of by the Current Account Switch Service.