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Privacy Statement

We are committed to ensuring that our site is secure for you to use, and we take the protection of your information seriously.

Our privacy statement explains our approach to collecting, storing and processing information about you, your rights and how to get in touch with us if you have any further questions.


For your convenience, this site contains links to other sites. This privacy statement only covers the Unity Trust Bank website. Links within this site to external websites are not covered by this statement. Unity Trust Bank does not accept any responsibility for the content, accuracy, privacy practices and performance of such sites. Any comments or queries in relation to such linked sites should be directed to the owner of those sites. We would recommend that you read the privacy statement for every website that you visit.

Our approach

Unity Trust Bank will only collect, process and store information about you that:

  • We have openly collected from you
  • We have openly collected from you with your consent


The law (Privacy and Electronic Communications Regulations), changed on 26 May 2012, to the effect that you have a right to opt out of any website, including this one, which uses cookies. You can find out more at:

Cookies are small files that are downloaded on to your device (laptop, PC or mobile phone) when you access a website.

Cookies are used for a range of purposes, such as to identify that you are who you ‘say’ you are during the web session, to allow a website to recognise your device, to improve your experience, and when you put items into your shopping basket. They are used on the majority of websites and are recognised as performing a range of legitimate functions.

The regulator for cookies is the Information Commissioners Office and more details about cookies can be found at

We use cookies on this website as part of our analysis of visitor behaviour. We use tools such as Google Adwords and Google Analytics to help us to monitor and analyse traffic to, from and within our website, as well as which are the most and least visited parts of the site. We use this information to improve our website, the visitor experience and to ensure our current and future marketing activities are relevant and appropriate. We use Cookies as part of this process, but we don’t collect any personal data prior to an application or contact request form being initiated, that would allow individuals to be identified.

Internet banking

Internet banking uses what are called ‘session’ cookies, which are used to store your details to enable you to log on to internet banking and use the service. When you log on to our Internet banking service, we log your IP address which is automatically recognised by our Web Server. However:

  • We don’t store any information about you
  • We don’t collect any information from your web device
  • We don’t track your viewing habits


The very nature of emails means that they are not a secure way of sending confidential information. Therefore, you should NEVER include confidential information such as your account details in any emails.

Your rights to access your personal information

You have a right to receive a copy of the personal data that we hold about you. There will be a charge of £10 towards the cost of administration.

To obtain a copy of the personal information we hold on you, please email with the subject line ‘Personal information request’.  In your email, please supply the following details:

  • First name(s) & surname
  • Address & postcode
  • A copy of a utility bill or driving license as proof of identity
  • Details of the type of information you are seeking

We will send you the information within 40 days of receipt of your email.


1) Under the Act we are entitled to charge £10 for each access request. Details of the payment process will be supplied in our response to your email.
2) Depending upon the nature of your request it may be necessary to ask you for further details to enable us to provide you with the information.


Browser or Web Browser
There are many web browsers but the most common ones are Internet Explorer, Firefox, Chrome and Safari.

Web browsers are used to locate and display web pages.

IP (Internet Protocol)

All networks connected to the internet speak IP, the technical standard that allows data to be transmitted between two devices. TCP/IP (Transmission Control Protocol/Internet Protocol) is responsible for making sure messages get from one computer to another and that the messages are understood.

IP Address
When you are connected to the internet you have an IP address. It may look something like this ‘’.

If you are a dial-up customer using an analogue modem or ISDN, your IP address will usually change each time you connect to the Internet. This means that you cannot be uniquely identified by your IP address.

Web Server
The computer which sends web pages to your computer.

Switching made simple

By switching your bank account to Unity you’ll be helping to create a better society.  You’ll also benefit from 24/7 access to your account using our Internet Banking service.

Our free account switcher service makes the process as easy as possible:

  • We’ll close your existing account for you.
  • We contact your existing bank for a list of your Direct Debit and Standing Order payments for the account you’re switching from.
  • You select the accounts you want us to move to us.

Switch to us

How we make a difference

We are a bank established to serve the needs of our customers and enrich society as a whole.  We work with organisations that aim to have a positive impact on society through economic, community or social change.

Our people support charities and communities through our ‘Unity in the Community’ (UitC) programme.  The Unity team is actively involved in volunteering and fundraising events  organised throughout the year.  Good causes are nominated by our people to receive donations.

To find out more about how we make a difference – view our Social Impact 2016

Case studies