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Privacy Statement

For your peace of mind, we are committed to ensuring that our site is absolutely secure for you to use and we take great care to protect your information.

Our privacy statement explains our approach to collecting, storing and processing information about you and your rights and how to contact us.


For your convenience, this site contains links to other sites. This privacy statement only covers the Unity Trust Bank website. Links within this site to external websites are not covered by this statement. Unity Trust Bank does not accept any responsibility for the content, accuracy, privacy practices and performance of such sites. Any comments or queries in relation to such linked sites should be directed to the owner of those sites. We would recommend that you read the Privacy statement for every website that you visit.

Our approach

Unity Trust Bank will only collect, process and store information about you that:

  • we have openly collected from you
  • we have openly collected from you with your consent


The law (Privacy and Electronic Communications Regulations), changed on 26 May 2012, to the effect that you have a right to opt out of any website, including this one, which uses cookies. You can find out more at:

Cookies are small files which are downloaded on to your device (laptop, PC or mobile phone) when you access a website.

Cookies are used for a range of purposes, such as to identify that you are who you ‘say’ you are during the web session, to allow a website to recognise your device, to improve your experience, and when you put items into your shopping basket. They are used on the majority of websites, and are recognised as performing a range of useful, legitimate functions.

The regulator for cookies is the Information Commissioners Office and more details about cookies can be found at

As far as this website is concerned, we only use cookies as part of our analysis of visitor behaviour. We use a tool called Google Analytics to help us to monitor and analyse traffic to, from and within our website, as well as which are the most and least visited parts of the site. By using this information we try to improve the site and the visitor experience. We use Cookies as part of this process, but the information collected is anonymous and we don’t collect any personal data which would allow you or your organisation to be identified.

Internet Banking

Internet Banking uses what are called ‘session’ cookies, which are used to store your details to enable you to log on to Internet Banking and use the service. When you log on to our Internet Banking service, we log your IP address which is automatically recognised by our Web Server. However:

  • We don’t store any information about you
  • We don’t collect any information from your web device
  • We don’t track your viewing habits


The very nature of emails means that they are not a secure way of sending confidential information. Therefore, you should NEVER include confidential information such as your account details in any emails.

Your rights to access your personal information

You have a right to receive a copy of the personal data that we hold about you. There will be a charge of £10 towards the cost of administration.

To obtain a copy of the personal information we hold on you, please download this form. Once completed, please return it with a cheque for £10 made payable to ‘Unity Trust Bank plc’ to Data Protection Officer, Unity Trust Bank plc, Nine Brindleyplace, Birmingham, B1 2HB.


Browser or Web Browser
There are many web browsers but the most common ones are Internet Explorer, Firefox, Chrome and Safari.

Web browsers are used to locate and display web pages.

IP (Internet Protocol)

All networks connected to the internet speak IP, the technical standard which allows data to be transmitted between two devices. TCP/IP (Transmission Control Protocol/Internet Protocol) is responsible for making sure messages get from one computer to another and that the messages are understood.

IP Address
When you are connected to the Internet you have an IP address. It may look something like this –

If you are a dial-up customer using an analogue modem or ISDN, your IP address will usually change each time you connect to the Internet. This means that you cannot be uniquely identified by your IP address.

Web Server
The computer which sends web pages to your computer.