We’re pleased to let you know that our Online Banking has now returned to normal.

We sincerely apologise for any inconvenience caused during the interruption earlier today and appreciate your patience while we worked to resolve the issue.

If you have any further questions or concerns, our team is here to help. Please email us@unity.co.uk

Thank you for your continued support.

Important Message for Online Banking Customers

We take customer data and fraud prevention seriously. Never share your passwords, PINs, memorable information or one-time passwords (OTP) with anyone, not even us. If you believe someone else may know these details, please change them immediately.

To change your password or PIN, enter your Username on our Online Banking login page and select “Continue”. On the next page, click on the “Reset password” or “Reset PIN” links and follow the online prompts. Alternatively, if you are already logged into Online Banking you can change your Password or PIN by heading to ‘My details’.

If you’re currently using a temporary password or PIN for Online Banking, you’ll be prompted to create a new one starting from 6 August 2025 before you can log in. This helps keep your account safe and secure.

Any existing temporary passwords or PINs still in use after 5 September 2025 will stop working and you’ll need to contact us to request a new one.

Online Banking Essential Maintenance

If you’re experiencing an issue in accessing one of our services and you haven’t received prior communication from us as to why, you may wish to review our frequently asked questions regarding the specific service. Alternatively, you can contact us to report an issue.

If the issue you are experiencing relates to fraud – please visit our Fraud centre.