Removal of payer details (account number and sort code) from Online Banking

From 5th November, 2025, when you receive a payment into your account, you will no longer have access to certain payer details such as account number and sort code of the person or organisation making the payment.

We have notified customers of the forthcoming change, and if you currently rely on the information for reconciliation, you’ll need to find an alternative method to reconcile your payments.