QuickBooks and third-party platform issues

We’re aware that in recent days, some customers have experienced problems when trying to view their Unity account via third party tools such as QuickBooks. We apologise for any inconvenience caused during this period, and we’ve now established the root of this issue. If you’re still experiencing an issue, you will need to reconnect your Unity account(s) by:

• Removing your Unity account/s from the Token App
• Re-linking your account via Token
• Disconnecting your Unity account within QuickBooks and relinking

Please follow the instructions below.

How to remove your Unity account/s from the Token app.

1. Open the App on your phone or mobile device.
2. Select Settings in the top left of the screen and click on the “Delete Account” button and confirm.
3. Close the App.
4. Re-open the App – here, you will be asked to Sign Up.
5. Follow the process on screen to sign up to Token. Instructions on how to link your Unity bank accounts to Token can be found here –www.unity.co.uk/accounting-software/. As part of this process, you will need to reauthenticate.
6. You will then need to unlink your Unity accounts on QuickBooks , following the instruction provided by the supplier before re-linking them.

Once the above steps are completed, you will be able to successfully view your Unity account through the third-party platform.

If you have any issues carrying out the above steps, or require further support, please contact Unity Experience via us@unity.co.uk or 0345 140 1000. Opening hours are 9am to 5pm, Monday to Friday, excluding bank and public holidays in England and Wales. Calls are charged at local rate. Calls may be monitored and recorded for training, quality and security purposes.

Third-party issues with printed statements

Updated 10am 5 February 2026

The issue that affected printed and Online Banking statements has been resolved. All customers are now able to download statements in pdf format in Online Banking. Postal statements have been processed and are now being sent to customers. Please allow up to 3 working days for these to arrive through the postal system.

FSCS Protection Limit increasing to £120,000

From 1 December 2025, the Financial Services Compensation Scheme (FSCS) has increased its deposit protection limit from £85,000 to £120,000 per eligible person. The new limit applies to individuals, joint accounts (per person), small businesses, and eligible charities. This means more of your money will be protected.

We’re refreshing our customer information to reflect this change by May 2026. You don’t need to do anything, the new limit automatically took effect from 1 December 2025.