Accepting Card Payments
Helping you to find the perfect payment solutions for your business.
Simple, secure and seamless card payments
Giving your customers an easy, secure way to pay can make a real difference to how smoothly your organisation runs. With the right merchant services, you can offer multiple ways to take payments, including card payments online, face‑to‑face and on the move.
Who are Elavon?
We’ve partnered with Elavon, a global payment services provider that processes more than 6 billion transactions annually across 30+ countries, to offer our customers a wide variety of integrated services to our customers.
Like us, Elavon’s values are at its core and designed to ensure that high ethical standards are consistently achieved. They’re dedicated to supporting communities, employees, customers and partners, making them a perfect fit for our customers.
Together, we offer simple or tailored card payment solutions designed to work for organisations of all sizes.
How can accepting card payments help my business?
- Improved cashflow*: Access your funds on the next business day with a Unity Business Current Account or a Unity Instant Access Savings Account.
- Accept more payments: Take payments from all major card providers at home and overseas.
- Keep payments secure: Benefit from robust security and advanced fraud protection on every transaction.
- Simplify payment management: Choose from end-to-end card payment solutions, with optional value-added services to meet your needs.
*Fees may apply. Cut off times for batching apply.
How does accepting card payments with Elavon work?
Elavon is a payment processing company that provides solutions for accepting payments in-store, online, and over the phone. The general process involves a customer initiating a transaction, which the Elavon system then securely transmits to the relevant banks for authorisation and settlement.
Payment Services
Elavon offer a wide range of card payment services, including:
Around your premises
Choose from a range of terminals and pricing plans to suit your needs. Useful for businesses that take payments at the till, or anywhere around their premises.
Online payments
Digital payments using websites or mobile apps. Choose from a range of terminals and useful for businesses that need to take payments online, over the phone or by mail.
Mobile payments
An easy way to take card payments without the need for a long-term commitment. Simply connect the card machine to your smartphone or tablet. Useful for mobile businesses or if you only take card payments occasionally.
Important information about accepting card payments
- We do not provide financial advice to our customers. Any information we share is for general purposes only and should not be relied on as advice or a recommendation.
- Pricing terms are agreed directly with Elavon and it is not possible to get this service cheaper by directly engaging Elavon.
- The sale and ongoing service of card payment acceptance solutions, including settlement of funds, is directly managed by Elavon.
- If you enter into a merchant services agreement with Elavon then we will receive a share of the fees you pay to them.
Elavon company information
U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
For new Elavon customers
Ready to start accepting card payments? You can either contact Elavon directly, or contact us to discuss your needs and we’ll contact Elavon on your behalf.
Contact Elavon directly
Call Elavon now on freephone: 0800 028 1662, lines are open 8am to 5pm, Monday to Friday. The Elavon team will discuss your needs and help you select the right payment solution for your organisation.
Complete the online form on Elavon’s website and one of the Elavon team will get back to you.
Get referred to Elavon by Unity
To request a referral to Elavon please contact your Relationship Manager or call Unity Experience on 0345 140 1000*. Unity will only make referrals with your consent and upon your request. When customer information is passed to Elavon they also become controllers of this information.
*Opening hours are 9am to 5pm, Monday to Friday, excluding bank and public holidays in England and Wales. Calls are charged at local rate. Calls may be monitored and recorded for training, quality and security purposes.
Application timeline
Send a query using one of the options above. |
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Elavon will contact you to discuss your needs, typically within one working day. If you’ve not been contacted with two working days, please call Elavon on their dedicated Unity line on 020 3901 8453**. |
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Within 10 working days you’ll be ready go. Once your application is approved, Elavon will work with you directly to deliver exactly what you need to get started. |
**Lines open 8am to 5pm, Monday to Friday.
For existing Elavon customers
Elavon is responsible for all on-going queries, servicing, and complaints. If you’re an Elavon customer and need some help, you can access support in three ways:
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Explore the Elavon customer centre, which offers a range of materials to support you with your Elavon payment solutions. |
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Access live chat help using Elavon Connect (lines open 8am to 5pm, Monday to Friday). The Elavon Connect online portal makes it easy to manage your account online. Customers can use a range of self service features including viewing statements, updating details of direct debit mandates and renewing their merchant services contract. |
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Call the Elavon customer support team on their dedicated Unity line on 020 3901 8453 (lines open 8am to 5pm, Monday to Friday). Call charges apply (up to 7p per minute), plus your telephone company’s network access charge (up to 30p per call) dependent on you phone or mobile network package. Please check with your network for further details. |
Help and support with accepting card payments
For more information about accepting card payments, read our Frequently Asked Questions below.
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Card payment acceptance allows businesses of all sizes to accept payments online, in-person and on the move and provides a seamless experience however your customers want to pay. Card payment acceptance through our Partner Elavon is secure, simplifies commerce and enables businesses to reach more customers, helping you to grow confidently.
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Pricing terms are agreed directly with Elavon and will be dependent on your service needs so will vary accordingly.
If you enter into a merchant services agreement with Elavon then Unity will receive a share of the fees you pay to them.
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When you speak to us on the phone, you’ll need to provide us with explicit consent to share your details with U.S. Bank DAC – United Kingdom branch (trading as Elavon Merchant Services) on your behalf, and for Elavon to contact you by email, SMS or telephone in relation to card payment services. You can withdraw consent at any time by emailing consent@elavon.com.
Elavon’s details are: U.S. Bank Europe DAC, registered in Ireland – number 418442, registered Office: Block F1, Cherrywood Business Park, Dublin 18,D18 W2X7, Ireland, U.S. Bank Europe DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland operating through its UK Branch having its principal place of business at Fifth Floor, 125 Old Broad Street, London EC2N 1AR.
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Funds from card payments will be paid in to your Unity Trust Business Account or Instant Access Savings Account the next business day after payment.
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All customers will have access to Elavon Connect, an online platform that gives you quick and easy access to statements, account management tools, product alerts, and more.
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You can accept payments from all major card schemes, a selection of which are shown below. You can also let international customers pay in their local currency, while your business earns additional revenue by receiving a share of the currency conversion fee
All major credit and debit cards are accepted including Visa, Mastercard, Maestro, Diner’s Club, Discover Network, Ali Pay, Apple Pay, Google Pay, Samsung Pay, China Union Pay, American Express, and Japan Credit Bureau.
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If you are unsatisfied with how your referral has been handled, then please contact the Elavon customer support team on 0345 850 0195 (lines open 8am to 5pm, Monday to Friday).
Other Unity payment services
Bacs
Bulk Faster Payments
CHAPS
Corporate Purchasing Cards
Direct Debits and Standing Orders
