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Bulk Faster Payments Frequently Asked Questions

Q: What is the Bulk Faster Payments service?

A: Only available through our Internet Banking service, Bulk Faster Payments allows you to upload files of multiple payments to be sent via the Faster Payment network.

Want to use the feature but don’t want to upload files?  You can load several payments by selecting existing beneficiaries from a drop-down list.

The authorisation process is simple too, allowing the online authorisation of bulk payments in one action.

Q: When will Bulk Faster Payments be available?

A: Bulk Faster Payments is due to launch in Autmn 2021. If you would like to pre-register, please complete a contact us form and we’ll be in touch once the date is confirmed.

Q: How do I register for the Bulk Faster Payments service?

A: Following the Bulk Faster Payments full launch, you will then be able to log into Internet Banking and select Bulk Payments Registration from the left-hand menu. You must be an Internet Banking administrator for your organisation to register.

Q: What is an Internet Banking administrator?

A: An Internet Banking administrator is an Internet User who is authorised to set transaction limits for your organisation. You must be an Internet Banking administrator to register for Bulk Faster Payments and change your Bulk Faster payments charging account.

Q: How do I set up or change my organisation’s internet banking administrator?

A: You can add a new administrator, change existing access levels and view account management processing times here: https://www.unity.co.uk/update-your-details/

Q: How can I upload a Bulk Faster Payments file?

  • Step 1. Go to the ‘Bulk Payments’ tab and select ‘File upload’ from the left-hand menu.
  • Step 2. Click ‘Choose a file’ and select your saved payment file
  • Step 3. Click ‘Upload’
  • Step 4: Review payment details on the next screen and click ‘Continue’ to confirm

If your organisation has set up dual or triple authority in Internet Banking, your file will need to be authorised by one or two additional users before it is processed.

Q: How can I upload a bulk beneficiary file?

  • Step 1. Go to ‘Bulk Payments’ and select ‘Beneficiary File Upload’ from the left-hand menu.
  • Step 2. Click ‘Choose a file’ and select your saved beneficiary file
  • Step 3. Click ‘Upload’
  • Step 4: Review beneficiary details on the next screen and click ‘Continue’ to confirm

If your organisation has set up dual or triple authority in Internet Banking, your file will need to be authorised by one or two additional users before it is processed.

Q: How can I manually create a Bulk Faster Payments file in Internet Banking?

  • Step 1.  Go to the ‘Bulk Payments’ tab and select ‘Create Bulk Payment File’ from the left-hand menu.
  • Step 2: Select recipients from your existing beneficiary list and click ‘Continue’
  • Step 3. Select your ‘From’ account from the dropdown list at the top of the page
  • Step 4. Enter an amount and ‘ASAP’ or a payment date for each payment
  • Step 5. If you wish to enter new beneficiary details, click ‘Add Payment’
  • Step 6: When your file is ready, click ‘Submit’ at the bottom of the page
  • Step 7: Review payment details on the next screen and click ‘Continue’ to confirm

If your organisation has set up dual or triple authority in Internet Banking, your file will need to be authorised by one or two additional users before it is processed.

Q: How can I cancel the Bulk Faster Payments service?  

A: Call us on 0345 140 1000

Q What is a charging account?

A: Your charging account is the account to which charges from Bulk Faster Payments are passed. This is distinct from the ‘From Account’ which is the account the payment is sent from.

Q: What is the maximum number of Faster Payments or beneficiaries per file?

A: 100

Q: How long do Bulk Faster Payments take to be processed?  

A: We send three faster payment files throughout each working day.  The cut-off times for these files occur at 10am, 12noon and 3pm.  Payments authorised before these times will be processed providing there are sufficient cleared funds in your account and that all our internal fraud and anti-money laundering checks have been completed satisfactorily.

Once your account has been debited, the beneficiary will usually receive your payment that same day. If not, the funds will be available to them the next working day.  Remember that weekends and bank holidays are not working days and you will need to allow extra time in these cases.

Q: What is the bulk payments cut-off?

A: If you authorise a payment before 3pm Monday – Friday your account will be debited immediately provided there are sufficient cleared funds available.  All payments are subject to our internal fraud and Anti-Money Laundering checking processes which may delay the debit being applied in certain circumstances.

Payments authorised after 3pm Monday – Friday will be debited and sent on the next working day, subject to funds being available.  These payments will be shown in ‘Scheduled Payments’ until they are sent.

Q: How do bulk Faster Payments appear on my statement?

A: Each transaction will be listed, the same as a single Faster Payment made.

Q: How can I view pending bulk payments?

A: Once the instruction has been authorised it will be shown in ‘Scheduled Payments’.

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By switching your bank account to Unity you’ll be helping to create a better society.  You’ll also benefit from 24/7 access to your account using our Internet Banking service.

Our free account switcher service makes the process as easy as possible:

  • We’ll close your existing account for you.
  • We contact your existing bank for a list of your Direct Debit and Standing Order payments for the account you’re switching from.
  • You select the accounts you want us to move to us.

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How we make a difference

We are a bank established to serve the needs of our customers and enrich society as a whole.  We work with organisations that aim to have a positive impact on society through economic, community or social change.

Our people support charities and communities through our ‘Unity in the Community’ (UitC) programme.  The Unity team is actively involved in volunteering and fundraising events  organised throughout the year.  Good causes are nominated by our people to receive donations.

To find out more about how we make a difference, view our Impact Report 2020. 


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