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Card payment acceptance in partnership with Elavon

Being able to offer your members or customers a convenient and safe way to pay may make a huge difference to the success of your organisation. The Elavon solution makes it easy for you to accept card payments online, face to face and on the move.

Unity Trust Bank has partnered with Elavon to offer Unity customers simple or bespoke payment acceptance fit for all businesses. Elavon is a global payment services provider, processing more than 6 billion transactions annually in over 30 countries.

  • Card payment acceptance however you choose to do business

    Choose from a range of terminals and pricing plans to suit your needs, whether you take card payments at the till, or anywhere around your premises.

  • Taking payments online

    Digital payments using websites or mobile apps.

    Choose from a range of terminals and solutions, whether you take payments online, over the phone or by mail.

  • Taking mobile payments

    An easy way to take card payments without the need for a long-term commitment. Simply connect the card machine to your smartphone or tablet.

    Works for mobile businesses, or if you only take card payments occasionally.

  • Start taking card payments today

    Call Elavon’s dedicated line for Unity Trust Bank customers on 0800 917 7995.

    Lines open 9am to 5.30pm Monday to Friday.

Your questions answered

  • What is payment acceptance?

    Card payment acceptance allows businesses of all sizes to accept payments online, in-person and on the move and provides a seamless experience however your customers want to pay. Card payment acceptance through our Partner Elavon is secure, simplifies commerce and enables businesses to reach more customers, helping you to grow confidently.

  • How do I speak to Elavon?

    You can speak to Elavon by calling them directly on 0800 917 7995, Monday-Friday 9am-5.30pm. You can also ask to be referred to Elavon when speaking to a Unity Trust Bank member of staff. You will be asked to provide a few pieces of information about your business and give your consent to be contacted by Elavon, who will then call you for a conversation on how they can support your business needs with their card payment acceptance services.

  • How long does it take to speak to Elavon?

    Speaking to Elavon is quick and easy. If you call Elavon directly on 0800 917 7995 during their business hours (Monday-Friday 9.am-5.30pm), you will speak to them straight away. If you submit your request to speak to Elavon via a Unity Trust Bank member of staff, Elavon will call you for a conversation within the next 2 business days.

  • How much does it cost?

    The cost of your chosen services will be dependent on the extent of your payment needs. Pricing will vary accordingly. Pricing terms are agreed directly with Elavon and it is not possible to get this service cheaper by directly engaging Elavon. If you enter into a merchant services agreement with Elavon then Unity will receive a share of the fees you pay to them.

  • How quickly can I get funds?

    Funds will be paid to your Unity Trust Business Account or Instant Access Savings Account the next business day after payment.

  • Can I manage this service online?

    All customers will have access to Elavon Connect, an online platform that gives you quick and easy access to statements, account management tools, product alerts, and more.

    Elavon Connect gives you a complete view of all your card payment processing activity in one location.

  • What card payments can I accept?

    Payments can be accepted from all major scheme providers, some of which are shown below. Also allow your international customers to pay in their own currency, while you earn extra revenue for your business by sharing a percentage of the currency conversion fee.

    All major credit and debit cards are accepted, including Visa, Mastercard, Maestro, Diner’s Club, American Express, JCB, Apple Pay, Google Pay and China Union Pay

Help & Support

Elavon is responsible for all ongoing queries, servicing and complaints.

Please call Elavon’s customer support team on 0345 850 0195.

24 hours a day, 365 days a year.

Call charges apply (up to 7p per minute), plus your telephone company’s network access charge (up to 30p per call) dependent on your phone or mobile network package. Please check with your network for further details.

  • Installation and set up
    An Elavon engineer will provide training when they install your terminal to help get you started.

  • Running your account
    You’ll have 24/7 access to your own online reporting tool to monitor your account.

If you enter into a merchant services agreement with Elavon then Unity will receive a share of the fees you pay to them.

Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
Elavon Financial Services DAC, trading as Elavon Merchant Services, is authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority and with deemed variation of permission. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.

Unity Trust Bank is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Unity Trust Bank is entered in the Financial Services Register under number 204570. Registered Office: Four Brindleyplace, Birmingham, B1 2JB. Registered in England and Wales no. 1713124. Calls are recorded and may be monitored for security, training and quality purposes.

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