Important Message for Online Banking Customers

We take customer data and fraud prevention seriously. Never share your passwords, PINs, memorable information or one-time passwords (OTP) with anyone, not even us. If you believe someone else may know these details, please change them immediately.

To change your password or PIN, enter your Username on our Online Banking login page and select “Continue”. On the next page, click on the “Reset password” or “Reset PIN” links and follow the online prompts. Alternatively, if you are already logged into Online Banking you can change your Password or PIN by heading to ‘My details’.

If you’re currently using a temporary password or PIN for Online Banking, you’ll be prompted to create a new one starting from 6 August 2025 before you can log in. This helps keep your account safe and secure.

Any existing temporary passwords or PINs still in use after 5 September 2025 will stop working and you’ll need to contact us to request a new one.

Online Banking Essential Maintenance

Due to essential maintenance work, online banking will be unavailable between 7pm on Friday, 22 August and 7pm on Sunday, 24 August.

The work is being completed over a weekend to reduce the impact on your daily banking needs. We apologise for any inconvenience this may cause.  If you need any assistance, please email us at us@unity.co.uk and we’ll respond during normal office hours.