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Service Updates

We are committed to ensuring that you receive the best possible banking experience with Unity Trust Bank.  As part of this commitment we have changed the providers of our payment processing services which includes: online payments, direct debits, standing orders, cheques, foreign payments, counter services and bullion.

NatWest is our new provider for these services, they are the market leader in providing payment services to other banks and financial institutions and were the best fit to suit the needs of the Bank and our customers.

Our new sort code, 60-83-01 is now live. Please start using your new cheque and paying in books provided which quote the new sort code and securely destroy any old stationery which quotes the old sort code 08-60-01.

FAQs

General

Q When is the change happening?

A: We are now live with the new sort code which is 60-83-01.

Q What services are affected by this?

A: It is business as usual, you can continue to use our services as normal. The only exception relates to depositing cheques at The Post Office®, as previously advised this service is no longer available. Customers can continue to pay cash in at The Post Office® with a Post Office® Cash Account card and cheques can be posted direct to our Clearing Centre using the prepaid envelopes supplied by the Bank.

Q: I receive Foreign Payments into my account – is there anything I need to do?

A: If you receive Foreign Payments into your account you will need to communicate the new BIC and IBAN number to the payment originators for any payments.

The new BIC number is NWBKGB2L and the new IBAN number is GB93NWBK60023571418024.

Q: I forgot to write back to you regarding my encashment facility, what happens now?

A: Your encashment facility will have been cancelled if we did not hear from you. To pay in only you can visit any NatWest (England & Wales), RBS (Scotland) or Ulster Bank branch with your new paying in book to deposit cash or cheques. You can also use our one-line FREEPOST address to pay in cheques:

Freepost UNITY TRUST BANK 1984

Please note that UNITY TRUST BANK must be in capitals as shown, and the address must be on one line. To withdraw cash you will need to contact us to set up a facility.

Q: What is the maximum amount of cash we can pay in?

A: The maximum amount that can be paid in is £5,000.

Q: Can I still use my Post Office® Cash Account Card to pay in cash?

A: You will be able to continue to pay in cash using your Post Office® Cash Account Card, we will be issuing you with a new card to use after our go live date. We will forward you more information on this in due course.

Q:  Where and when can I find out more information about these changes?

A:  We have produced the Easy Reference Guide to try to answer any questions or concerns you may have.

 

Email Addresses

Enquiries: us@unity.co.uk
Customer Services: utb@unity.co.uk
Press: marketing@unity.co.uk


Telephone & Fax

Telephone: 0345 140 1000
Fax: 0345 113 0003

Monday to Friday, 8:30am to 5pm
Calls are charged at local rate


Postal Address

Unity Trust Bank plc
Nine Brindleyplace
Birmingham
B1 2HB

Find our Birmingham Office