Customer Services Adviser
Birmingham
The role
Working as part of the Customer Operations team to deliver the highest level of customer service and good customer outcomes. Undertake a range of administrative activities, continually improving operational effectiveness and ensuring adherence to the bank’s policies and procedures in line with corporate governance and regulatory requirements.
- Account opening, ongoing servicing, telephony and high value/risk transactional activity
- Accurately processing transactions and customer instructions, meeting service standards and regulatory requirements
- Ensuring risk controls are met at all times
- Customer due diligence
The person
Essential skills:
- An outgoing personality, able to quickly build rapport with customers
- An understanding of our products, FS regulations and banking processes – gained via experience in a customer based processing environment within a Bank (Essential)
- An interest in business development, exceeding targets and a desire to learn
- Excellent verbal and written communication skills
- Ability to work with colleagues as part of a team
- A genuine interest in providing customers with an outstanding service
- Able to coach, guide and develop colleagues
- Banking qualifications (Desirable)
Benefits
30 days annual leave
5 days volunteering per employee per year
Company Pension Scheme
Diverse Workforce
Support for relevant Professional Qualifications
Please send your CV to [email protected]
