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Customer Services Adviser



The role

Working as part of the Customer Operations team to deliver the highest level of customer service and good customer outcomes. Undertake a range of administrative activities, continually improving operational effectiveness and ensuring adherence to the bank’s policies and procedures in line with corporate governance and regulatory requirements.

  • Account opening, ongoing servicing, telephony and high value/risk transactional activity
  • Accurately processing transactions and customer instructions, meeting service standards and regulatory requirements
  • Ensuring risk controls are met at all times
  • Customer due diligence

The person

Essential skills:

  • An outgoing personality, able to quickly build rapport with customers
  • An understanding of our products, FS regulations and banking processes –  gained via experience in a customer based processing environment within a Bank (Essential)
  • An interest in business development, exceeding targets and a desire to learn
  • Excellent verbal and written communication skills
  • Ability to work with colleagues as part of a team
  • A genuine interest in providing customers with an outstanding service
  • Able to coach, guide and develop colleagues
  • Banking qualifications (Desirable)


30 days annual leave
5 days volunteering per employee per year
Company Pension Scheme
Diverse Workforce
Support for relevant Professional Qualifications


Please send your CV to

Switching made simple

By switching your bank account to Unity you’ll be helping to create a better society.  You’ll also benefit from 24/7 access to your account using our Internet Banking service.

The Current Account Switch Service makes the process as easy as possible:

  • We’ll close your existing account for you.
  • We contact your existing bank for a list of your Direct Debit and Standing Order payments for the account you’re switching from.
  • You select the accounts you want us to move to us.

Switch to us

How we make a difference

We are a bank established to serve the needs of our customers and enrich society as a whole.  We work with organisations that aim to have a positive impact on society through economic, community or social change.

Our people support charities and communities through our ‘Unity in the Community’ (UitC) programme.  The Unity team is actively involved in volunteering and fundraising events  organised throughout the year.  Good causes are nominated by our people to receive donations.

To find out more about how we make a difference, view our Impact Report 2020. 

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