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Coronavirus update

As the impact of Coronavirus is felt in communities and organisations across the UK, we would like to reassure you that Unity is here to help you through these challenging times.

Our Coronavirus Frequently Asked Questions include the latest updates and sources of information to support your business, so please view our FAQs here.

Routine enquiries

To enable us to help the people who need us most, we are asking all customers with routine enquiries to view our online tutorials, or to send us a secure message through Internet Banking. This will allow us to maximise our availability for those customers most impacted by Coronavirus who seek more complex help over the phone

If you’re concerned with the financial impact of Coronavirus on your business and would like to speak to us about additional help and support, please contact your Relationship Manager, or call our Customer Service Team on 0345 140 1000*.

We’re open for business

We would like to reassure you that Unity is taking the necessary and appropriate precautionary measures to reduce Covid-19 risks to our customers and employees.

We have a robust business continuity plan that is operating successfully. All of our employees are now working remotely and we will continue to support our customers and stay open for business.


Updated 26 March 2020

*Our lines are open Monday-Friday 8:30am-5pm (Thursday 9.30am-5pm)