We aim to be the bank of choice for all socially-minded organisations in the UK. Through safe, sustainable growth, we support our customers to deliver social, economic or environmental change in their communities while also meeting their commercial needs.
We provide banking services to businesses that share our principles of acting with integrity and only take deposits or provide finance to organisations where there is an alignment to our values and we can measure impact.
In 2023, our total loans committed surpassed £1 billion for the first time since Unity was established in 1984 and we provided banking services for over 9,000 customers. As Unity grows, our commitment to our ‘double bottom line’ continues to support customers to deliver positive change in their communities.
We will continue to pursue safe, sustainable growth into the future.
How do we deliver impact?
For nearly 40 years we’ve worked with an array of businesses to change the futures of tens of thousands of people.
Here are the key milestones in our journey to becoming the bank of choice for all socially-minded organisations:
Unity Trust Bank was launched out of a vision by trade unions to serve the common good
Acquired full status as a bank
We committed to a 'double-bottom line' strategy to continue delivering positive social impact alongside sustainable financial returns
Became the first Living Wage accredited bank in the UK
First UK bank to achieve the Fair Tax Mark
Became a fully independent bank and appointed first female CEO
Adopted United Nations’ Sustainable Development Goals (SDGs), signed up to Financing a Just Transition Alliance (FJTA)
Awarded Business of the Year by the Greater Birmingham Chambers of Commerce
We deliver a wide variety of Corporate Social Responsibility (CSR) activities to contribute to our mission. Our employee-led forum, Unity & Me, acts as a key driver of impact, with initiatives identified and delivered by the staff across the bank across the following four pillars:
Unity Wellbeing | Unity Green | Unity Donations | Unity People | Unity Volunteering
As part of our Unity in the Community initiative, our employees are given up to five paid days per year to take part in volunteering and fundraising for charities and community organisations across the UK.
Not only does this benefit local communities and the people they support, it also provides valuable practical experience for our team, which enhances their understanding and knowledge of the social economy sector.
We’re committed to providing high levels of customer service.
*Figures from Customer Satisfaction survey, Jan-Dec 2023. Based on the question: Having reflected in detail on the service from Unity Trust, overall, how satisfied are you with your experience of Unity Trust Bank’s service to you? Base: All customers from Y5 Q2 excluding those who report ‘don’t know’ (253).
If you’re ready to switch your Business Current Account to Unity Trust Bank, we’ll make sure it happens like clockwork. It’s guaranteed to take 7 working days, it’s free, and it’s all taken care of by the Current Account Switch Service.
