Administering your cards
The forms below provide you with everything you need to know about the services available to administer your ALTO MasterCard® prepaid cards.
1) Ordering more ALTO cards
If you would like to order more ALTO cards please complete the Summary sheet and the ALTO Card Application Corporate form (both below) and send them to ALTO Cardholder Services at the address below.
ALTO Card Application Corporate
2) Topping up your employees' ALTO cards
Once you have ordered cards for your employees, there are two options for how you can top these up with more funds:
Option 1
You can use Internet Banking to arrange for a Bill Payment or Bacs payment from your existing bank account to go straight to the float account, using the details below:
Bank: Barclays Bank
Account Name: NBS re CorporatePay
Sort Code: 20-59-42
Account Number: 53328759
When doing this, please note that for the payments to be routed to the account without delay please include just your ALTO account number as the payment reference. This eight-digit number is shown prominently under 'View Account Details' when you log in to the ALTO card website at www.altocard.co.uk.
Payments made using this process will be subject to the usual Bill Payments / Bacs transfer timescales.
Before using this option for the first time, in addition to being a registered Internet Banking user, you should complete an Online access request form. This gives you access to the online system and will enable you to top up your employees' cards online.
If you haven't registered for Internet Banking, you can top up cards using the forms below:
The Top up request form enables you to make a one-off top up.
Using the Continuous Transfer Authority form, you can register for regular transfers to your float account on a specific date for any length of time. This works in a similar way to a standing order.
Not registered for Internet Banking? Signing up gives you more flexibility with your banking and enables you to manage your account when it suits you. Learn more and register today.
3) Unrecognised transactions and lost or stolen cards
If there is a transaction on an ALTO card which is not recognised, you will be required to complete a form so that we can dispute the transaction on the cardholder's behalf. You can download the relevant form on behalf of the cardholder below. Please follow all instructions on the document. Please note that, after an investigation has been carried out, if it is found that the transaction was authorised by the cardholder, an administration charge will be levied for this service.
Customer declaration disputed unrecognised and other
If an ALTO card has been reported lost, the cardholder will be required to complete a declaration form which you can download below. Please follow all instructions on the document for completion.
Customer declaration disputed transactions lost card
If an ALTO card has been reported stolen, the cardholder will be required to complete a declaration form which you can download below. Please follow all instructions on the document for completion.
Customer declaration disputed transactions stolen card
4) Cancelling a card
If you would like to cancel an ALTO card please download the form below:
In all cases, please complete, sign and return the forms to:
ALTO Cardholder Services
PO Box 15192
Birmingham
B2 2NT
Would you like some help?
If you have any questions regarding the application process, operation or closure of your prepaid card please refer to the FAQs below:
Alternatively, call ALTO Cardholder Services on 0845 155 9876 or email cs@altocard.co.uk
What do existing users say?
See how the ALTO card is making a difference to these organisations: