Administering your cards

Please download the Corporate Administrators Guide for helpful step by step processes on how to manage your ALTO card.

Corporate Administrators Guide

The forms below provide you with everything you need to know about the services available to administer your ALTO MasterCard® prepaid cards.

1) Ordering more ALTO cards

If you would like to order more ALTO cards please complete the Summary sheet and the ALTO Card Application Corporate form (both below) and send them to ALTO Cardholder Services at the address below.

Summary sheet

ALTO Card Application Corporate

2) Topping up your employees' ALTO cards

Once you have ordered cards for your employees, there are three options for how you can top these up with more funds:

Option 1

You can use Internet Banking to arrange for a Bill Payment or Bacs payment from your existing bank account to go straight to the float account, using the details below:

Account Name: WDCS CORP GBP 

Sort Code: 20-59-42

Account Number: 53328759

When doing this, please note that for the payments to be routed to the account without delay please include just your ALTO account number as the payment reference. This eight-digit number is shown prominently under 'View Account Details' when you log in to the ALTO card website at www.altocard.co.uk

Option 2

You can use Internet Banking to arrange for a Bill Payment or Bacs payment from your existing bank account to go directly onto the ALTO card, using the details below:

Account Name: WDCS CORP GBP 

Sort Code: 20-59-42

Account Number: 53328759

When doing this, please note that for the payments to be routed to the card without delay please include the 12-digit number shown on your ALTO card underneath the cardholder name as the reference number.

Payments made using Option 1 and 2 will be subject to the usual Bill Payments / Bacs transfer timescales.

Before using this option for the first time, in addition to being a registered Internet Banking user, you should complete an Online access request form. This gives you access to the online system and will enable you to top up your employees' cards online.

Web access request

Option 3

If you haven't registered for Internet Banking, you can top up cards using the forms below:

The Top up request form enables you to make a one-off top up.

Top up request form

Using the Continuous Transfer Authority form, you can register for regular transfers to your float account on a specific date for any length of time. This works in a similar way to a standing order.

Continuous transfer authority

Not registered for Internet Banking? Signing up gives you more flexibility with your banking and enables you to manage your account when it suits you. Learn more and register today.

3) Unrecognised transactions and lost or stolen cards

If there is a transaction on your ALTO card which you do not recognise, you will be required to complete a form so that we can dispute the transaction on your behalf. You can download the form below. Please follow all instructions on the document.  Please note that, after an investigation has been carried out, if it is found that the transaction was authorised by you, an administration charge will be levied for this service.

Customer declaration disputed unrecognised and other

If you have reported your ALTO card lost, you will be required to complete a declaration form which you can download below. Please follow all instructions on the document for completion.

Customer declaration disputed transactions lost card

If you have reported your ALTO card stolen, you will be required to complete a declaration form which you can download below. Please follow all instructions on the document for completion.

Customer declaration disputed transactions stolen card

4) Cancelling a card

If you would like to cancel an ALTO card please download the form below:

Card closure request form

In all cases, please complete, sign and return the forms to:

ALTO Cardholder Services
FREEPOST BM513
Birmingham
B1 2BR
 

Would you like some help?

If you have any questions regarding the application process, operation or closure of your prepaid card please refer to the FAQs below:

Alto FAQs

Alternatively, call ALTO Cardholder Services on 0345 155 9876 or email cs@altocard.co.uk

What do existing users say?

See how the ALTO card is making a difference to these organisations:

StreetGames

First Light

UK Deaf Sports