The forms below provide you with everything you need in order to apply for and operate the ALTO MasterCard® prepaid card brought to you by Unity Trust Bank.

Applying to issue ALTO cards

To apply to issue ALTO cards on behalf of your members please download the form below.  If you are ready to order your first batch of cards please accompany this application form with the Summary sheet and Cardholder request forms, which can be found below. 

Please note that we can only accept applications from existing Unity Trust Bank account holders. To ensure that your application can be dealt with as quickly as possible, please follow all instructions on these documents.

Application form

Applying for ALTO cards for your members

To apply for ALTO cards for your members, please download the forms below. You will need one Cardholder request form for each member and just one Summary sheet to batch together all of your requests. This sheet represents a reconciliation of the number of cards requested and the total amount of funds to be loaded onto ALTO cards and debited to your Unity account.

Summary Sheet

Cardholder Request Form

Topping up your members' ALTO cards

Once you have ordered ALTO cards for your members, there are two options for how you can top these up with more funds, on their behalf:

Option 1

You can use Internet Banking to arrange for a Bill Payment or Bacs payment from your existing bank account to go straight to the float account, using the details below:

Bank: Barclays Bank
Account Name: NBS re CorporatePay
Sort Code: 20-59-42
Account Number: 53328759

When doing this, please note that for the payments to be routed to the account without delay please include just your ALTO account number as the payment reference. This eight-digit number is shown prominently under 'View Account Details' when you log in to the ALTO website at www.altocard.co.uk.

Payments made using this process will be subject to the usual Bill Payments / Bacs transfer timescales.

Before using this option for the first time, in addition to being a registered Internet Banking user, you should complete an Online access request form. This gives you access to the online system and will enable you to top up your members' cards online.

Online access request form

Option 2

If you haven't registered for Internet Banking, you can top up cards using the forms below:

The Top up request form enables you to make a one-off top up.

Top up request form

Using the Continuous Transfer Authority form, you can register for regular transfers to your float account on a specific date for any length of time. This works in a similar way to a standing order.

Continuous transfer authority form

Not registered for Internet Banking? Signing up gives you more flexibility with your banking and enables you to manage your account when it suits you. Learn more and register for free today.

Cancelling your ALTO card

If you would like to cancel your ALTO card please download the form below:

Card closure request form

In all cases, please complete, sign and return the forms to:

ALTO Cardholder Services
PO Box 15192
Birmingham
B2 2NT

Would you like some help?

If you have any questions regarding the application process, operation or closure of your ALTO card please refer to the FAQs below. 

FAQs

Alternatively, call ALTO Cardholder Services on 0845 155 9876 or email cs@altocard.co.uk.

Forms for your members

Click here to see the forms for individual cardholders and some additional information and guidance.