Forms for your cardholders
The forms below provide you with everything you need to operate your ALTO MasterCard® prepaid card brought to you by Unity Trust Bank.
Download the guide, below, which provides details of how to use your ALTO card. It covers everything you need to know about the card - from activation to what happens if you lose your card - as well as giving you some important contact information.
The summary Information Box provides details of our latest fees and charges:
The terms and conditions of your ALTO card can be found below:
If there is a transaction on your ALTO card which you do not recognise, you will be required to complete a form so that we can dispute the transaction on your behalf. You can download the form below. Please follow all instructions on the document. Please note that, after an investigation has been carried out, if it is found that the transaction was authorised by you, an administration charge will be levied for this service.
Disputed transactions - unrecognised and other
If you have reported your ALTO card lost, you will be required to complete a declaration form which you can download below. Please follow all instructions on the document for completion.
Disputed transactions - lost cards
If you have reported your ALTO card stolen, you will be required to complete a declaration form which you can download below. Please follow all instructions on the document for completion.
Disputed transactions - stolen cards
Would you like some help?
If you have any questions regarding your ALTO card, in addition to those covered in the above user guide, please contact your Credit Union in the first instance.
If you have any further questions please call ALTO Cardholder Services on 0845 155 9876 or email cs@altocard.co.uk.
What do existing users say?
See how these credit unions are making good use of the ALTO card: