Administering your cards

The forms below provide you with everything you need to know about the services available to administer your ALTO MasterCard® prepaid cards.

1) Ordering more ALTO cards

If you would like to order more ALTO cards please complete the Summary sheet and the Cardholder request form and send them to ALTO Cardholder Services at the address below.

Summary sheetSummary sheet

Cardholder request formCardholder request form

2) Topping up your employees' ALTO cards

Once you have ordered cards for your employees, you can top these up with more funds on their behalf using the forms belows:

Top up request formTop up request form

Continuous transfer authority formContinuous transfer authority form

3) Accessing your ALTO cards via the internet

Once you have ordered cards for your employees you can register for online access to your ALTO cards. This will enable you to view balances, transactions and move funds.

Online access request formOnline access request form

4) Unrecognised transactions and lost or stolen cards

If there is a transaction on an ALTO card which is not recognised, you will be required to complete a form so that we can dispute the transaction on the cardholder's behalf. You can download the relevant form on behalf of the cardholder below. Please follow all instructions on the document. Please note that, after an investigation has been carried out, if it is found that the transaction was authorised by the cardholder, an administration charge will be levied for this service.

Disputed transactions - unrecognised and otherDisputed transactions - unrecognised and other

If an ALTO card has been reported lost, the cardholder will be required to complete a declaration form which you can download below. Please follow all instructions on the document for completion.

Disputed transactions - lost cardsDisputed transactions - lost cards

If an ALTO card has been reported stolen, the cardholder will be required to complete a declaration form which you can download below. Please follow all instructions on the document for completion.

Disputed transactions - stolen cardsDisputed transactions - stolen cards

5) Cancelling a card

If you would like to cancel an ALTO card please download the form below:

Card closure request formCard closure request form

In all cases, please complete, sign and return the forms to:

ALTO Cardholder Services
PO Box 15192
Birmingham
B2 2NT

Would you like some help?

If you have any questions regarding the application process, operation or closure of your prepaid card please refer to the FAQs below:

FAQsFAQs

Alternatively, call ALTO Cardholder Services on 0845 350 0011 or email cs@altocard.co.uk.

  What do existing users say?

See how the ALTO card is making a difference to these organisations:

StreetGames

First Light

UK Deaf Sport